Ian Bytchek

A quick update on this… 🥁🥁🥁 In the latest 2.6.1 release we introduced recompression of raw files: now, recordings that 3+ days old will get recompressed in the background. You...

I'm going to close this down, hopefully this was resolved in 2.4-2.5 updates. If anyone runs into this, please do let us know and send logs via Contact Support menu...

Hey @ColinRhoads! I'm doing some housekeeping and realized we never got back on this – my apologies, this is not a very good support… at all… 🤦‍♂️ I believe we...

@sarfata I'm doing some housekeeping and cleaning up old issues. In case you missed the news, cropping support was released a few months ago, it's available in the editor: ![2023-03-02...

Hey @creold, I'm doing some housekeeping and we haven't seen this issue for awhile now. It seemed to be related to certain OS and hardware versions, but we weren't able...

Hey @angel-luis, sorry for the lagged reply on this one. Can you please send the diagnostic data with logs so we can get additional details and hopefully figure out w...

Thanks for the details @angel-luis, we narrowed this down to Mac App Store version, will fix in the upcoming release! 👍

@angel-luis this is also resolved! Again, sorry for the delay and thanks for reporting! 🙏

:+1:

I'm not very familiar with the underlying api and what supposed to be happening, but pretty sure it shouldn't end with an error in this case. At the same time...