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Tautulli integration fails to connect instantly

Open Perkinje opened this issue 3 years ago • 11 comments

The problem

Setting up the Tautulli integration and it reports

Failed to connect

instantly after hitting the "submit" button. Doesn't not seem to attempt a connection.

I've checked over the ip address, formatted as "http://192.168.x.x:8181", and it's correct. The API is copied directly from the tautulli interface. I don't see anything in the logs to help troubleshoot. I can navigate to the ip:port of tautulli and connect without issue in a browser. I'm not using the add-on. Tautulli is on another server in my network.

What version of Home Assistant Core has the issue?

2022.9.4

What was the last working version of Home Assistant Core?

No response

What type of installation are you running?

Home Assistant OS

Integration causing the issue

Tautulli

Link to integration documentation on our website

https://www.home-assistant.io/integrations/tautulli

Diagnostics information

No response

Example YAML snippet

No response

Anything in the logs that might be useful for us?

No response

Additional information

No response

Perkinje avatar Sep 19 '22 05:09 Perkinje

Hey there @ludeeus, @tkdrob, mind taking a look at this issue as it has been labeled with an integration (tautulli) you are listed as a code owner for? Thanks! (message by CodeOwnersMention)

I am also trying to integrate Tautulli for the first time to HA and get the same error, what luck that it may be a bug and not something i am doing. wrong

reganerasmus avatar Sep 19 '22 07:09 reganerasmus

http:192.168.x.x:portnumber is not valid.

ludeeus avatar Sep 19 '22 07:09 ludeeus

I just get an immediate failed to connect error

reganerasmus avatar Sep 19 '22 08:09 reganerasmus

It will fail immediately when the // is omitted from the url. If you can reach Tautulli from the browser. Copy/paste the port number and everything to the left.

tkdrob avatar Sep 19 '22 12:09 tkdrob

i can reach tautulli from the browser, but wont allow me to connect via HAAS. http://102.65.XXX.XX:32400. The problem may be with the API key, any help or guidance would be massively appreciated. image

reganerasmus avatar Sep 19 '22 12:09 reganerasmus

Two reasons. First, I assume that is your external IP address which can change. Use the internal IP for the machine running Tautulli. Second, 32400 is the port for Plex, not Tautulli. That is why port 8181 is in the example.

tkdrob avatar Sep 19 '22 13:09 tkdrob

you are a legend! thank you

reganerasmus avatar Sep 19 '22 13:09 reganerasmus

Sorry, I omitted the // in my post but included it in my setup. I fixed my original post. Also, I'm using the internal IP of the server running Tautulli. I'll grab a screenshot when I can to show exactly what I've entered.

Perkinje avatar Sep 20 '22 14:09 Perkinje

Here is my screenshot. This fails instantaneously! I've copied the url from the tautulli page. Screen Shot 2022-09-20 at 9 44 51 PM

Perkinje avatar Sep 21 '22 04:09 Perkinje

I had tautulli run on its own path like http://192.168.1.2:8181/tautulli

ccarpo avatar Oct 11 '22 06:10 ccarpo