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Published 20 hours ago • verified publisher icon getsentry

Alert "NUMBER OF ERRORS" doesn't work

Open Sergei-Grigoriev opened this issue 3 years ago • 8 comments

Self-Hosted Version

22.6.0

CPU Architecture

x86_64

Docker Version

20.10.17

Docker Compose Version

2.6.0

Steps to Reproduce

The number of errors exceeds the trigger, but the alert does not fire and remains in the Resolved status.

image

Expected Result

Alert status will change.

Actual Result

Alert status doesn't change.

image

Sergei-Grigoriev avatar Jul 25 '22 16:07 Sergei-Grigoriev

Hi! Could you send the logs of the sentry container via docker-compose logs web?

That hopefully will shed some light on this issue.

emmatyping avatar Jul 27 '22 16:07 emmatyping

Could be a product issue vs. self-hosted-specific?

chadwhitacre avatar Jul 27 '22 19:07 chadwhitacre

Logs: image sentry_web.log

Sergei-Grigoriev avatar Jul 28 '22 13:07 Sergei-Grigoriev

Routing to @getsentry/workflow for triage. ⏲️

getsentry-release avatar Jul 28 '22 17:07 getsentry-release

Yeah I didn't see anything obvious in the web logs, so I'm thinking this is a product issue. Routing to the workflow team for them to take a look. :)

emmatyping avatar Jul 28 '22 17:07 emmatyping

@ethanhs This sort of alert is used pretty widely on sentry.io and is working. This makes me think that this is specific to either self-hosted, or this instance. Likely something isn't running correctly on the backend. I'm not familiar with the containers run in self-hosted, but we likely need logs from workers rather than webs.

wedamija avatar Jul 28 '22 17:07 wedamija

Hmm ok @Sergei-Grigoriev can you send the logs from the worker service then please?

emmatyping avatar Jul 28 '22 19:07 emmatyping

image

08:18:53 [WARNING] sentry.tasks.release_registry: Release registry URL is not specified, skipping the task. 08:23:53 [WARNING] sentry.tasks.release_registry: Release registry URL is not specified, skipping the task. 08:26:52 [INFO] sentry.tasks.update_user_reports: update_user_reports.records_updated (reports_to_update=0 reports_with_event=0 updated_reports=0) 08:28:53 [WARNING] sentry.tasks.release_registry: Release registry URL is not specified, skipping the task. 08:33:53 [WARNING] sentry.tasks.release_registry: Release registry URL is not specified, skipping the task.

Sergei-Grigoriev avatar Jul 29 '22 08:07 Sergei-Grigoriev

the same issue. Currently, the alert function doesn't work at all. Is there any fix plan?

leoncin avatar Sep 05 '22 04:09 leoncin

After updating to version 22.8.0, the alert worked.

Sergei-Grigoriev avatar Sep 05 '22 08:09 Sergei-Grigoriev