Embbnux Ji

Hi @ElridgeDMello It seems there are issues in active call control notification api. Will talk with my colleagues to confirm this. Thanks for feedback this.

Hi @ElridgeDMello, confirmed from my colleagues. The issue is caused by different conference call solution. The Browser call uses Server-side Conference API, RC Phone Desktop manages conference locally on Client...

> @embbnux what API should be called with `telephonySessionId` to get the `sessionId` for a call? For call log, you can use https://developers.ringcentral.com/api-reference/Call-Log/readUserCallLog For active calls, https://developers.ringcentral.com/api-reference/Call-Log/listExtensionActiveCalls Now, API don't...

> > For call log, you can use https://developers.ringcentral.com/api-reference/Call-Log/readUserCallLog > > For active calls, https://developers.ringcentral.com/api-reference/Call-Log/listExtensionActiveCalls > > Now, API don't support to query using telephonySessionId directly. So may need to...

Hi @mzahirr In web phone notification, we don't have `abandoned` status. You can check `startTime` if undefined, it should a missed call. Or you need to track the `callStatus`. If...

closed by inactive

Hi @mzahirr For detail call information, now you can use TelephonySession API to query it. https://developers.ringcentral.com/api-reference/Call-Control/readCallSessionStatus It will show detail parties data

> Hi @embbnux , thank for advice. I'm trying to get call logs for session id . > Is sessionId telephonySessionId? i'm querying this id but i get 404 error....

> @embbnux My purpose is not to learn the status of the call currently. I want to know who closed the call in the past calls. Got it. I think...

It is call log id. You can use call log list api and query with sessionId if you don't get call log id https://developers.ringcentral.com/api-reference/Call-Log/readUserCallLog