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"DLL load failed" error in log / virus false positive

Open KravenTruth opened this issue 3 years ago • 4 comments

BleachBit.log This is what I found when Bleachbit failed to work. Input please... Attachment is log file... Thnx

KravenTruth avatar Aug 04 '22 23:08 KravenTruth

Which antivirus or security software to use?

On Thu, Aug 4, 2022, 5:50 PM KravenTruth @.***> wrote:

BleachBit.log https://github.com/bleachbit/bleachbit/files/9264145/BleachBit.log This is what I found when Bleachbit failed to work. Input please... Attachment is log file... Thnx

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az0 avatar Aug 05 '22 00:08 az0

The AV I use is Gridinsoft.

 On Thursday, August 4, 2022, 06:21:45 PM MDT, Andrew Ziem ***@***.***> wrote:  

Which antivirus or security software to use?

On Thu, Aug 4, 2022, 5:50 PM KravenTruth @.***> wrote:

BleachBit.log https://github.com/bleachbit/bleachbit/files/9264145/BleachBit.log This is what I found when Bleachbit failed to work. Input please... Attachment is log file... Thnx

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KravenTruth avatar Aug 06 '22 04:08 KravenTruth

Interesting. I never heard of Gridinsoft.

  1. Did you download BleachBit from the official web site www.bleachbit.org ?
  2. When you installed and start BleachBit, does it have an intact digital security certificate with the name Andrew Ziem? (For example, see installation docs.)
  3. Only if yes to both questions, consider temporarily pausing or disabling the Gridinsoft system to check whether this prevents the error.

I am wondering whether there is a false positive from the virus scanner. This happens from time to time.

To make it easier to read, this is the attached log

Traceback (most recent call last):
  File "bleachbit.py", line 37, in <module>
  File "<loader>", line 10, in <module>
  File "<loader>", line 8, in __load
ImportError: (DLL load failed: Operation did not complete successfully because the file contains a virus or potentially unwanted software.) 'C:\\Program Files (x86)\\BleachBit\\win32api.pyd'

az0 avatar Aug 06 '22 20:08 az0

https://www.virustotal.com/gui/file/3cc1fb7edf92e90330e833b1abe6148762aea61b6d712aa1c764018dd8c70e32 the portable version triggers this GridinSoft. Installer is ok, probably because this tool doesn't know how to unpack them.

abitrolly avatar Aug 07 '22 05:08 abitrolly