universalviewer

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Hi, i need support about your software, because some preview images doesnt appears, what can i do to fix this? thanks!

http://135.181.245.183/index.php/Detail/objects/53

@plusin, I took a look at the link above last week and it was working, but today when I had more time to investigate, it was no longer accessible.

My first glance made me wonder if perhaps there was something unusual about the manifest you were viewing.

Could you provide a few more details?

• What version of the Universal Viewer are you using?
• What is the URL of the manifest that is causing problems?
• Are all manifests failing to display, or just this one?
• What IIIF image server are you using?
• How are you generating your manifests?

Hopefully with a bit more information, we can help troubleshoot the problem.

Thanks!

v1.7.11

http://fadu.cyberciudad.com/index.php/Detail/objects/12

All items have the same problem. They are using providence from CollectiveAccess 1.7.11

Gmagick

@plusin it looks like the UV is making requests to the image service:

http://fadu.cyberciudad.com/service.php/IIIF/representation:14/full/90,67/0/default.jpg?t=1624967628802

But they are not being generated. Could it be possible something is not working in your image server?

All issues will be triaged for further investigation or closure by the 28 September 2023. If your issue is still relevant and would like for it be investigated further please comment by 14 September 2023.