seb-mac

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Dear SEB Staff,

I am writing to report that version 3.3.3 of SEB for macOS terminates audio & video streams transmitted from the student's Mac to the ProctorExam remote proctoring system.

As you may already know, ProctorExam can monitor the student through screen sharing, audio recording from microphone and video recording from webcam, plus an additional side shooting from a smartphone or tablet placed at her/his side.

At the exact moment the student starts SEB, screen sharing, audio recording from microphone, and video recording from webcam are terminated.

Only the mobile device positioned at the side of the student continues to transmit the video stream.

My colleagues and I have observed that this occurs only to student who use SEB version 3.3.3 for macOS (58 out of 362 test takers up to now).

No problems have been observed with any Windows or other macOS versions (3.2.5, 3.0, 3.3).

Thank you for your attention!

To Reproduce Steps to reproduce the behavior:

1. Set up a ProctorExam exam session on macOS
2. Start SEB version 3.3.3 for macOS

Expected behavior ProctorExam audio & video streams are not terminated when using either a SEB version for Windows or older macOS versions (e.g. 3.2.5, 3.0, 3.3)

Version Information

• OS: macOS
• SEB Version: 3.3.3

Additional Context

• The issue occurs only to student who use SEB version 3.3.3 for macOS (58 out of 362 test takers up to now).
• No problems have been observed with any Windows or other macOS versions (3.2.5, 3.0, 3.3).