seb-mac

seb-mac copied to clipboard

IMPORTANT Please always consult the documentation first before creating a bug report! Manual (use find text in browser if you're looking for specific subjects) Release Notes (for up-to-date information which might not be included in manual yet)

Describe the bug A clear and concise description of what the bug is.

To Reproduce Steps to reproduce the behavior:

1. Go to '...'
2. Click on '....'
3. Scroll down to '....'
4. See error

Expected behavior A clear and concise description of what you expected to happen.

Screenshots If applicable, add screenshots or a link to a video to help explain your problem.

Version Information Please complete the following information:

• OS: [e.g. macOS xx, iOS xx]
• SEB Version [e.g. SEB 3.3.1]

Additional Context Add any other context about the problem here: Is it happening on specific machines or OS versions only? How many devices are affected? Did you realize any other pattern?

• Always send SEB log files (in directory ~/Library/Logs/Safe Exam Browser/ on Mac, use Settings app / SEB / Initiate Sending Logs to email log files to yourself and attach them here).
• On iOS/iPadOS, please activate Settings / Privacy & Security / Share iPad Analytics / Share With App Developers, especially if you observed SEB crashes. We then receive anonymized crash reports.
• Often a test link (send URL and if necessary login/password for a testing/demo account) or an SEB configuration file to reproduce the issue is helpful (remove SEB Quit and Admin passwords!) and compress the .seb file to ZIP to attach here.

WITHOUT THIS INFORMATION WE USUALLY CANNOT ANSWER YOUR SUPPORT REQUEST!

You have to check:

• Did you allow camera/microphone capture in your SEB settings?
• Are your settings allowing SEB to use the modern WebView? (Try pinch-to-zoom on your website, if that works, it's the modern WebView).

PS: IN FUTURE WE WILL IGNORE ISSUE REPORTS WITHOUT A PROPER DESCRIPTION!!!