seb-mac

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Describe the bug I am appearing for the drivetest.ca test and I am facing a technical glitch every time. For the context, It's happening for the second time with me.

The problem happened on 2 occasions:

1st: When I am in a breakout room, my webcam gets disabled automatically and I keep on clicking but it does not work. Later, I was forced to ask the examiner to do something about it and they kept telling me it was on my end. Resetting the meeting using the refresh button at the bottom right of SEB, starts to work.

2nd: In the middle of the test, my webcam stops working. The examiner asked me to switch it on but I am unable to turn it on and it seems disabled or sometimes my cam green light goes off. It worked okay for like 40 minutes and all sudden it stopped working. Voice always works okay regardless!

Both happened twice with me and it cost me $120 for the non-refundable test and both times examiners asked me to leave the exam!!

Expected behavior The webcam embedded in Zoom meetings has to keep working regardless of anything. My all meetings and other things work fine but it happens twice on my side. Even the breakout room never created any problems either.

Screenshots Screenshots are added.

Version Information Please complete the following information:

• OS: macOS Sonoma 14.3.1
• SEB: 3.3

Additional Context Add any other context about the problem here: Is it happening on specific machines or OS versions only? How many devices are affected? Did you realize any other pattern?

• Always send SEB log files (in directory ~/Library/Logs/Safe Exam Browser/ on Mac, use Settings app / SEB / Initiate Sending Logs to email log files to yourself and attach them here). Safe Exam Browser.zip

• On iOS/iPadOS, please activate Settings / Privacy & Security / Share iPad Analytics / Share With App Developers, especially if you observed SEB crashes. We then receive anonymized crash reports.

• Often a test link (send URL and if necessary login/password for a testing/demo account) or an SEB configuration file to reproduce the issue is helpful (remove SEB Quit and Admin passwords!) and compress the .seb file to ZIP to attach here.

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