seb-mac

seb-mac copied to clipboard

We have been doing mock exams made by TrelsonAssessment however seemingly at random the program will throw an error that “Unauthorised SEB version was detected” with seemingly no rhyme or reason why. We had downloaded SEB straight from your website 'https://safeexambrowser.org'.

This issue has happens on a variety of different devices and users with different MacOS operating system versions however some students manage to not have the issue yet other students have this issue. However no matter what we try, we can’t reliably find a way to reproduce this issue consistently.

We do have AAC enabled on all of the exams.

We can't see any pattern as to why some students have the issue, or why for some it happens quickly, and for others it can take 10-20 minutes before popping up. I include the log files below, but I can't see the reason why this message pops up.

Can you let me know the criteria that would need to be met for the message to pop up?

org.safeexambrowser.SafeExamBrowser 2024-02-05--12-55-16-253.log