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Safe Exam Browser Quits Unexpectedly

Open vanie76 opened this issue 3 years ago • 5 comments

Hi My student received this message when she launch SEB on MAC M1 image

vanie76 avatar Aug 08 '22 06:08 vanie76

This is an issue with the macOS version of SEB, please do post it in the macOS / iOS repository directly next time. Also, please try to add a descriptive issue title and follow the issue template in general when creating a new issue.

dbuechel avatar Aug 08 '22 08:08 dbuechel

Sorry for the inconvenienced caused Any solution for this?

vanie76 avatar Aug 08 '22 08:08 vanie76

No, this is not enough information to analyze the problem. The crash log shows that it is a crash of the WebKit web browser engine, which is generally not easy to track down. Check the support reporting instructions on our page https://safeexambrowser.org/support_en.html. In this case these are particularly important:

  • Always try to reproduce a problem and if you can, post the exact steps to reproduce the problem. Usually it's only possible to solve problems which can be reproduced.
  • Find out if the problem happens on other computers too. If it happens only on some computers and not on all, what do those have in common?
  • Send us SEB log files (see here where to find them on Windows/macOS) and mention the exact time when the problem happened (so we can find it in the log files).

danschlet avatar Aug 08 '22 09:08 danschlet

I have a similar problem: SEB allow me to start a practice exam but after a while it crushes suddenly, not letting me finish the practice and it would be a problem when I’ll have to take the real exam. If you please could analyze if there are problems it would be helpful

LorenzoC03 avatar Aug 21 '22 14:08 LorenzoC03

What we answer just above your post is still valid: We need the information stated there, otherwise we cannot find out what the reason for the problem is. In addition: What exam system are you using (Moodle, Inspera etc.)?

danschlet avatar Aug 21 '22 15:08 danschlet