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Published 20 hours ago • verified publisher icon MetaMask

Unable to access MMM wallet

Open blackdevelopa opened this issue 3 years ago • 1 comments

Describe the bug I tried to access my MMM wallet but was unable to. The error message is in the video below. You will notice I get a different error when I enter an incorrect password and a keyring error when I enter the right password.

Screenshots

https://user-images.githubusercontent.com/29962968/184210884-8838e3c6-ca24-439b-b4de-35670dfd278c.mov

To Reproduce Steps to reproduce the behavior I can't reproduce this, but was able to capture it when it happened.

Expected behavior Should be able to access the wallet when I enter a correct password

Smartphone (please complete the following information):

  • Device: [e.g. iPhone6]
  • OS: [e.g. iOS8.1]
  • App Version [e.g. 1.0.0] - find version number in app from Settings > About MetaMask

to be added after bug submission by internal support / PM Severity

  • How critical is the impact of this bug on a user?
  • Add stats if available on % of customers impacted
  • Is this visible to all users?
  • Is this tech debt?

blackdevelopa avatar Aug 11 '22 18:08 blackdevelopa

Sentry issue: METAMASK-MOBILE-1K4K

sentry-io[bot] avatar Aug 16 '22 02:08 sentry-io[bot]

This issue was closed because it has been stalled for 7 days with no activity. If you feel this was closed in error please reopen and provide evidence on the current production app. Thank you for your contributions.

github-actions[bot] avatar Jun 16 '23 23:06 github-actions[bot]