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Published 20 hours ago • verified publisher icon Gifox

Crash after buying Gifox :(

Open mochadwi opened this issue 4 years ago • 5 comments

When trying to record exceed 19sec, crash occurred instead :(

mochadwi avatar Sep 27 '21 11:09 mochadwi

When trying to record exceed 19sec, crash occurred instead :(

when trying to link "Sharing" with my Google Drive account

mochadwi avatar Oct 11 '21 04:10 mochadwi

☝️ I am having the same issue; I just downloaded it today and restored my purchase; it crashes at the 19-second mark; no sharing enabled here.

EDIT: Just crashed before the 19sec mark.

braxtonchristensen avatar Apr 18 '22 19:04 braxtonchristensen

Sorry about the crappy experience folks. Can you share the app diagnostics data with us to include logs and configs, so I can look into this closer?

2021-08-24 09 46 19

iby avatar Apr 18 '22 21:04 iby

App Logs.txt App Settings.txt System Info.txt

braxtonchristensen avatar Apr 20 '22 19:04 braxtonchristensen

Hello friends, sorry for going off the radar. We finally released 2.4.2 yesterday which comes with many recording and processing improvements and fixes. Could you please give it a go and let me know if you run into anything similar?

Most of these issues are found to be hardware dependent and impossible to reproduce on our machines, so we mostly rely on your input. If there anything wrong, please send through the diagnostic data again (you can do it via in-app contact).

P.S. The Google Drive and Dropbox issues should also be resolved.

iby avatar Jun 18 '22 11:06 iby