airbitz-ios-gui icon indicating copy to clipboard operation
airbitz-ios-gui copied to clipboard

Published 20 hours ago • verified publisher icon EdgeApp

Crash after splash screen on iPhone 4S/iOS 8.3

Open AWrightIV opened this issue 9 years ago • 5 comments

The app crashes to the home screen every time it starts up and as a result I can't submit crash reports normally.

AWrightIV avatar Jan 10 '16 01:01 AWrightIV

App version 8.1

AWrightIV avatar Jan 10 '16 01:01 AWrightIV

Hey Allan,

Could you try reinstalling it or even try deleting it completely then install it and see if it still happens? I tried reproducing the issue on an iPhone 4S but running iOS 8.0 and could not get it to crash. However, it might be 8.3 issue if I can find another device to reproduce it on.

Thanks for the update and we'll work on getting it fixed soon.

rjrs2k avatar Jan 11 '16 15:01 rjrs2k

Also, were you able to log in at all or it just crashes as soon as you open it?

rjrs2k avatar Jan 11 '16 17:01 rjrs2k

It had been crashing immediately after the splash screen. My app had been logged in at the time.

After delete, re-install and re-login, I'm back running without crashes.

In terms of account state, I have four wallets, a fairly small history of maybe one or two dozen transactions, and one of each gift card. PIN re-login and security questions are enabled.

AWrightIV avatar Jan 11 '16 21:01 AWrightIV

Okay cool thanks for the update. Glad to see it's working fine now. We'll continue investigating and see if we can pinpoint it. Thanks again!

rjrs2k avatar Jan 11 '16 22:01 rjrs2k