Rule based chatbots

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Rule-based chatbots also referred to as decision-tree bots, use a series of defined rules. These rules are the basis for the types of problems the chatbot is familiar with and can deliver solutions for.

Key attributes or rule based chatbots:

These bots follow predetermined rules. So it becomes easy to use the bot for simpler scenarios. Interactions with rule based chatbots are highly structured and are most applicable to customer support functions. Rule based bots are ideally suitable for answering common queries such as an inquiry about business hours, delivery status, or tracking details.