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Published 20 hours ago • verified publisher icon immich-app

mobile: should be more resilient to temporary communication issues

Open uhthomas opened this issue 1 year ago • 10 comments

The bug

I use Tailscale to access Immich, and have an iOS automation which connects to Tailscale when I open the app. I found that Immich will try to resolve the host, fail, and then assume I'm actually unauthenticated and ask me to login again. It would be nice to:

  1. Not make that assumption.
  2. Handle transient connection failures more gracefully.

The OS that Immich Server is running on

N/A

Version of Immich Server

N/A

Version of Immich Mobile App

1.63.0 build.103

Platform with the issue

  • [ ] Server
  • [ ] Web
  • [X] Mobile

Your docker-compose.yml content

N/A

Your .env content

N/A

Reproduction steps

N/A

Additional information

No response

uhthomas avatar Jun 26 '23 22:06 uhthomas

Curious if there is any plans to fix this issue? It does impact background jobs whenever it's logged out, thus no photos are backed up until I open the app to login again.

awonglk avatar Sep 27 '23 02:09 awonglk

Curious if there is any plans to fix this issue? It does impact background jobs whenever it's logged out, thus no photos are backed up until I open the app to login again.

Some of the changes I’ve made should have helped with this.

Could you help me with if you’re using a domain or direct IP in the app?

ddshd avatar Oct 06 '23 21:10 ddshd

I am using a domain name

awonglk avatar Oct 06 '23 22:10 awonglk

Same problem here. Not using Tailscale. Domain name (subdomain) with Let's Encrypt cert. It happens every time I update the docker image. When the server is "not ready yet" and someone opens immich, it logs out. User has to log in again. Seems like that happens when you get a 502 back. Maybe implement a "server not reachable" screen and retry in the background? All my users are on iOS, all have the same problem including me.

traktuner avatar Oct 07 '23 05:10 traktuner

Fixed by #7383

bt90 avatar Feb 28 '24 12:02 bt90

Just started using the app a couple days ago and I've already been logged out 3 or 4 times for no apparent reason. Server is on v1.102.2

rawcomposition avatar Apr 23 '24 10:04 rawcomposition

Screenshot 2024-04-23 at 7 07 27 AM

The Immich instance was online the whole time, and logging in manually worked fine, so presumably it was a temporary outage I guess, hard to say what caused that. But would be great if it wouldn't log out every time there's a temporary outage.

rawcomposition avatar Apr 23 '24 11:04 rawcomposition

In my case, free ddns service(duckdns) is sometimes down, server unreachable for some minutes or about an hour, and then iOS immich app automatically logged out when immich tries to background task or ping I guess. (Not happened with my iPad app which logged in but background backup not enabled)

Please consider to add 'retry access with delay' since I think most of users can't notice such background logout and keep considering background backup works.

itaintgonnawell avatar May 04 '24 15:05 itaintgonnawell

My wife experiences the same issues on iOS, now twice within 7 days. On Android I did not have this issue yet. Last instance correlates with me updating the server, after that she was logged out.

lasdem avatar Jul 11 '24 11:07 lasdem

While it doesn't solve the underlying problem, the suggestion in #11034 may at least improve usability.

bt90 avatar Jul 11 '24 14:07 bt90