Backed up photos in server show as "Remainder" in photos app after latest update

[EliasMarine]

I have searched the existing issues, both open and closed, to make sure this is not a duplicate report.

• [x] Yes

The bug

I backup my iclould photos via immich iOS app to local server. Perviously, I had 40k+ photos backed up (they are still in server) and only initiated new backups on iphone when I had new pictures to push to server.

Now, when i go to backup the new photos I took, the immich app shows:

Backup Albums: Recents (ALL) - this remains the same. I've always used Recent photos as the source.

total photos: 44921

backup: 70 (WRONG!!!!)

remainder: 44851 (WRONG!!!)

iOS app version: 1.142.1 build.224

server version: 1.142.1

The OS that Immich Server is running on

unraid

Version of Immich Server

1.142.1

Version of Immich Mobile App

1.142.1 build.224

Platform with the issue

• [ ] Server
• [ ] Web
• [x] Mobile

Device make and model

iPhone 15 pro max iOS 26

Your docker-compose.yml content

na

Your .env content

na

Reproduction steps

1.na 2. 3. ...

Relevant log output

na

Additional information

No response

[shenlong-tanwen]

Can you try logging out of the app and logging back in?

[EliasMarine]

Can you try logging out of the app and logging back in?

I attempted this, but the issue still persists.

However, everytime I log back into the app, the Backup quantity increases. First it was 40, then 502, now it's 805.

[SamDaaEpic]

Same issue happening with me also after the new update.

[shenlong-tanwen]

Can you share the mobile app logs here?

[EliasMarine]

Can you share the mobile app logs here?

2025-09-21 21:02:24.881850 | severe | IsolateLogger | Error in runInIsolateGentle for remote-sync | ApiException 401: Failed to get sync stream: {"message":"Invalid user token","error":"Unauthorized","statusCode":401,"correlationId":"t4t3ztpf"} | #0 SyncApiRepository.streamChanges (package:immich_mobile/infrastructure/repositories/sync_api.repository.dart:85) #1 SyncStreamService.sync (package:immich_mobile/domain/services/sync_stream.service.dart:30) #2 runInIsolateGentle.. (package:immich_mobile/utils/isolate.dart:56) #3 runInIsolateGentle. (package:immich_mobile/utils/isolate.dart:35) #4 WorkerImpl._anotherIsolate. (package:worker_manager/src/worker/worker_io.dart:106)

2025-09-21 21:02:24.881749 | severe | SyncApiRepository | Error processing stream | ApiException 401: Failed to get sync stream: {"message":"Invalid user token","error":"Unauthorized","statusCode":401,"correlationId":"t4t3ztpf"} | #0 SyncApiRepository.streamChanges (package:immich_mobile/infrastructure/repositories/sync_api.repository.dart:85) #1 SyncStreamService.sync (package:immich_mobile/domain/services/sync_stream.service.dart:30) #2 runInIsolateGentle.. (package:immich_mobile/utils/isolate.dart:56) #3 runInIsolateGentle. (package:immich_mobile/utils/isolate.dart:35) #4 WorkerImpl._anotherIsolate. (package:worker_manager/src/worker/worker_io.dart:106)

2025-09-21 21:02:24.312607 | severe | WebsocketNotifier | Websocket Error - unauthorized | 2025-09-21 21:02:24.280020 | severe | AuthenticationNotifier | Error getting user information from the server [CATCH ALL] | ParallelWaitError(2 errors): ApiException 401: {"message":"Invalid user token","error":"Unauthorized","statusCode":401,"correlationId":"quimajch"} | #0 UsersApi.getMyUser (package:openapi/api/users_api.dart:265) #1 FutureRecord2.wait. (dart:async/future_extensions.dart:88) #2 UserApiRepository.getMyUser (package:immich_mobile/infrastructure/repositories/user_api.repository.dart:14) #3 UserService.refreshMyUser (package:immich_mobile/domain/services/user.service.dart:38) #4 Future.timeout. (dart:async/future_impl.dart:1064) #5 AuthNotifier.saveAuthInfo (package:immich_mobile/providers/auth.provider.dart:134) #6 SplashScreenPageState.resumeSession. (package:immich_mobile/pages/common/splash_screen.page.dart:57)

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[cmagliba101]

I am experiencing the same exact issue right now.

I though it was just a version mismatch I am coming from v1.129.0 to v1.142.1

I was using CasaOS and it was perfectly okay since September 10 it stopped syncing.

But after updating to the latest version for the server side. The issue still persist and I am still unable to upload photos or sync my mobile photos to the server.

Uploading manually is okay but not the auto-back up. It will only run for a few hundreds and then gets stuck somewhere.

[zatdevil]

Same issue happening....

[mzy2240]

Having the same issues for 7 to 10 days, the server version is 1.135.3. The iOS version is always up-to-date. Log out/in does not work. The web version works just fine.

[shenlong-tanwen]

Having the same issues for 7 to 10 days, the server version is 1.135.3. The iOS version is always up-to-date. Log out/in does not work. The web version works just fine.

Your server version is out of date. Updating it to the latest version followed by logging out and logging back in to the app would fix your issue

[cmagliba101]

It’s been stuck like this for an hour now. lol not uploading like it used to before. I miss version 129.0

[alextran1502]

@cmagliba101 does the number changes? If you toggle the backup button, do you see it starts backing up assets that have been hashed?

[cmagliba101]

It did but its ultra slow. It stops after like 100 queue.

[EliasMarine]

@cmagliba101 does the number changes? If you toggle the backup button, do you see it starts backing up assets that have been hashed?

same with me, extremely slow. Uploads or idk if it's checking already uploaded photos in server. But it takes forever.

[cmagliba101]

It goes up by a hundred and then goes down. Lol it’s super buggy.

[alextran1502]

I think we are going as fast as iCloud let us go. If you turn on download and save original, it will go so much faster

[alextran1502]

I think we are going as fast as iCloud let us go. If you turn on download and save original option of iCloud, it will go so much faster

[DevServs]

The latest version has a different, but related, problem. Android.

[mzy2240]

Having the same issues for 7 to 10 days, the server version is 1.135.3. The iOS version is always up-to-date. Log out/in does not work. The web version works just fine.

Your server version is out of date. Updating it to the latest version followed by logging out and logging back in to the app would fix your issue

It works after upgrading to the latest version. Thanks!

[EliasMarine]

Many hashing errors in the logs, is this normal?

Immich_log_2025-09-23T14:07:22.541955.log

[cmagliba101]

Still not working for me. Updated to 143.0

Tried log out log in trick. Still getting stuck at some point on mobile sync/upload.

[EliasMarine]

Still not working for me. Updated to 143.0

Tried log out log in trick. Still getting stuck at some point on mobile sync/upload.

same here

[shenlong-tanwen]

Many hashing errors in the logs, is this normal?

Normal, but certainly not ideal. You have the created at and album details there. Ignore the album since it is just the "Recents" one. Using the created at log entry, can you locate the assets on your Photos app and see if you can share them from there?

[Flinner]

Updated server to v1.132.3 (https://docs.immich.app/errors/#typeorm-upgrade) then to release. Worked after that 🥳 . Now on v1.143.1

Also the date/time on my server was way off for some reason, also fixed that.

    Installed 1.143.1 on Sep 27, 2025
    Installed 1.132.3 on Sep 27, 2025
    Installed 1.123.0 on Dec 18, 2024

[jmbrito01]

I was experiencing the same issue on 1.119 and iOS 26, migrated first for 1.136.0 then 1.143.1 and it worked after that.

[irfanhakim-as]

Still an issue on one of my family member's account, not an issue on mine. Their account shows over 10k assets in Remainder, but as far as I can tell, all of those assets already exist on the server, on their account. I don't face this on my account. The only difference I can think of is that they're also using iCloud. All I could do is leave Immich open where it'd add these assets to 'Preparing' and 'Ready for upload', tho they're not actually being uploaded again. This isn't ideal tho since it takes a lot of time, it makes the phone really hot, and I'm not even sure if it'll solve this issue in the end.

Both server and client versions are on the current latest version 2.3.1.

[shenlong-tanwen]

Still an issue on one of my family member's account, not an issue on mine. Their account shows over 10k assets in Remainder, but as far as I can tell, all of those assets already exist on the server, on their account. I don't face this on my account. The only difference I can think of is that they're also using iCloud. All I could do is leave Immich open where it'd add these assets to 'Preparing' and 'Ready for upload', tho they're not actually being uploaded again. This isn't ideal tho since it takes a lot of time, it makes the phone really hot, and I'm not even sure if it'll solve this issue in the end.

That is a separate issue related to iCloud and hashing and we are hoping to address that in #20418

[irfanhakim-as]

@shenlong-tanwen thanks for the heads-up! Just would like to inform though that I did let the 'Preparing' and 'Ready for upload' process to complete by leaving Immich open in the foreground, and it actually managed to go from 10k+ assets to 0 :)

Not sure if this issue would reoccur, but I'll continue to monitor it and the PR you linked to. Thanks!