IOS app - LivePhone sometimes not correct uploaded

[Baxter117]

I have searched the existing issues, both open and closed, to make sure this is not a duplicate report.

• [x] Yes

The bug

Sometimes Live Phones are not correct uploaded to the server and are displayed as a video in the app.

It seems, that only the -mov file is uploaded and the .heic is not, so the server only sees the video but is thinking both files are uploaded. if I manually go to the photo and uploaded it ( the cloud symbol shows, that it is not uploaded) the problem is solved.

server thinks: no photos to upload:

only .mov was uploaded:

manually upload .heic:

everything okay :

The OS that Immich Server is running on

Ubuntu 24.04.2

Version of Immich Server

1.134

Version of Immich Mobile App

1.134.0 build.208

Platform with the issue

• [ ] Server
• [ ] Web
• [x] Mobile

Your docker-compose.yml content

#
# WARNING: To install Immich, follow our guide: https://immich.app/docs/install/docker-compose
#
# Make sure to use the docker-compose.yml of the current release:
#
# https://github.com/immich-app/immich/releases/latest/download/docker-compose.yml
#
# The compose file on main may not be compatible with the latest release.

name: immich

services:
  immich-server:
    container_name: immich_server
    image: ghcr.io/immich-app/immich-server:${IMMICH_VERSION:-release}
    # extends:
    #   file: hwaccel.transcoding.yml
    #   service: cpu # set to one of [nvenc, quicksync, rkmpp, vaapi, vaapi-wsl] for accelerated transcoding
    volumes:
      # Do not edit the next line. If you want to change the media storage location on your system, edit the value of UPLOAD_LOCATION in the .env file
      - ${UPLOAD_LOCATION}:/usr/src/app/upload
      - ${THUMB_LOCATION}:/usr/src/app/upload/thumbs
      - ${ENCODED_VIDEO_LOCATION}:/usr/src/app/upload/encoded-video
      - ${PROFILE_LOCATION}:/usr/src/app/upload/profiles
      - ${BACKUP_LOCATION}:/usr/src/app/upload/backups

      - /etc/localtime:/etc/localtime:ro
      - /mnt/Daten_IronWolf/Netzwerk-Daten/Raphael_Daten/Eigene_Bilder:/Raphael_Bilder
    env_file:
      - .env
    ports:
      - '2283:2283'
    depends_on:
      - redis
      - database
    restart: always
    healthcheck:
      disable: false

  immich-machine-learning:
    container_name: immich_machine_learning
    # For hardware acceleration, add one of -[armnn, cuda, openvino] to the image tag.
    # Example tag: ${IMMICH_VERSION:-release}-cuda
    image: ghcr.io/immich-app/immich-machine-learning:${IMMICH_VERSION:-release}
    # extends: # uncomment this section for hardware acceleration - see https://immich.app/docs/features/ml-hardware-acceleration
    #   file: hwaccel.ml.yml
    #   service: cpu # set to one of [armnn, cuda, openvino, openvino-wsl] for accelerated inference - use the `-wsl` version for WSL2 where applicable
    volumes:
      - model-cache:/cache
    env_file:
      - .env
    restart: always
    healthcheck:
      disable: false

  redis:
    container_name: immich_redis
    image: docker.io/redis:6.2-alpine@sha256:148bb5411c184abd288d9aaed139c98123eeb8824c5d3fce03cf721db58066d8
    healthcheck:
      test: redis-cli ping || exit 1
    restart: always

  database:
    container_name: immich_postgres
    image: docker.io/tensorchord/pgvecto-rs:pg14-v0.2.0@sha256:739cdd626151ff1f796dc95a6591b55a714f341c737e27f045019ceabf8e8c52
    environment:
      POSTGRES_PASSWORD: ${DB_PASSWORD}
      POSTGRES_USER: ${DB_USERNAME}
      POSTGRES_DB: ${DB_DATABASE_NAME}
      POSTGRES_INITDB_ARGS: '--data-checksums'
    volumes:
      # Do not edit the next line. If you want to change the database storage location on your system, edit the value of DB_DATA_LOCATION in the .env file
      - ${DB_DATA_LOCATION}:/var/lib/postgresql/data
    healthcheck:
      test: >-
        pg_isready --dbname="$${POSTGRES_DB}" --username="$${POSTGRES_USER}" || exit 1;
        Chksum="$$(psql --dbname="$${POSTGRES_DB}" --username="$${POSTGRES_USER}" --tuples-only --no-align
        --command='SELECT COALESCE(SUM(checksum_failures), 0) FROM pg_stat_database')";
        echo "checksum failure count is $$Chksum";
        [ "$$Chksum" = '0' ] || exit 1
      interval: 5mstart_interval: 30s
      start_period: 5m
    command: >-
      postgres
      -c shared_preload_libraries=vectors.so
      -c 'search_path="$$user", public, vectors'
      -c logging_collector=on
      -c max_wal_size=2GB
      -c shared_buffers=512MB
      -c wal_compression=on
    restart: always

volumes:
  model-cache:

Your .env content

# You can find documentation for all the supported env variables at https://immich.app/docs/install/environment-variables

# The location where your uploaded files are stored

UPLOAD_LOCATION=/mnt/Daten_IronWolf/Netzwerk-Daten/IMMICH_uploads
THUMB_LOCATION=/home/immich-app/library/thumbs
ENCODED_VIDEO_LOCATION=/home/immich-app/library/encoded-video
PROFILE_LOCATION=/home/immich-app/library/profiles
BACKUP_LOCATION=/mnt/Daten_Zwischensp/IMMICH_Backup

# The location where your database files are stored
DB_DATA_LOCATION=./Database

# To set a timezone, uncomment the next line and change Etc/UTC to a TZ identifier from this list: https://en.wikipedia.org/wiki/List_of_tz_database_time_zones#List
TZ=DE

# The Immich version to use. You can pin this to a specific version like "v1.71.0"
IMMICH_VERSION=release

# Connection secret for postgres. You should change it to a random password
# Please use only the characters `A-Za-z0-9`, without special characters or spaces
DB_PASSWORD=baxdome_117

# The values below this line do not need to be changed
###################################################################################
DB_USERNAME=postgres
DB_DATABASE_NAME=immich

Reproduction steps

1.take a lot of Live Photos ( because the problem only occurs at maybe 1 of 20 photos) 2.upload ( I only use the automatic background upload when in wifi an charging) 3.only .mov is uploaded, .heic is not, but server don't recognizes that and don't want to upload itself ...

Relevant log output

Additional information

No response

[wuzihao051119]

No, static parts and motional parts of live photos are all uploaded. It is because motional parts are added the album incorrectly. We have the same report in #16818 #16670 #16401 #16296 #16295 #2665 Salvoxia/immich-folder-album-creator#128.

If you upload the static parts manually after this, metadata extraction will be triggered. So they will be linked, and motional parts will be removed from albums.

We will solve this by refacting the sync feature in the mobile.

[cookie-monster1649]

@wuzihao051119 Thanks so much for the info!

I've just switched to the new beta and am loving the upgrade. I want to flag that I'm also experiencing this issue too. Same as the OP.

Has a fix been implemented in the new sync? Or still outstanding?

[richibrics]

Happened to me too with backup disabled and manual selection of live photos to upload from the local album on the (iOS) device section.

[cookie-monster1649]

Just updating here that after seeing that this issue wasn't present on my computer or on iPados, I deleted and re-installed the app on ios, and the problem went away!