support-bot
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Telegram bot for a support team.
support-bot
Telegram bot that helps to admins to communicate with subscribers. It forwards messages from subscribers to admin's chat and sends answers to user from admins.
User's chat:

Admins' chat:

Usage
Configuration
Edit config.ini file before running the bot.
Necessary:
tokenis your telegram bot's token.support-chat-idis id of chat with admin(-s). If you want to use it in private chat write id of your account.
All messages are editable, you can find them in config file too.
Proxy
You can use https proxy for bot.
Change proxy to yes and write your address in proxy-server.
proxy-server: https://server_address:port
Receiving types
You can filter user's files types.
Write in forward-types necessary types from telegram bot API.
Running
pip install -r requirements.txt # installs deps
python main.py
Usage of bot
Every message from users forwards to admin's chat.
Admin answers by replying to the message with a question.
User can be blocked by /block in reply. Unblocking is possible as well
with /unblock.