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Published 20 hours ago • verified publisher icon iappyx

Instrumenta cannot be loaded after Update

Open TobiasBenz opened this issue 1 year ago • 2 comments

Describe the bug After the most recent office 365 update Instrumenta cannot be loaded any more. I just get the error message:

"PowerPoint couldn't load the add-in ".../InstrumentaPowerpointToolbar.pam"

To Reproduce Steps to reproduce the behavior: Always happens when opening PowerPoint

Desktop (please complete the following information):

  • OS: MacOS 12.5.1
  • PowerPoint Version 16.64 (22081401)

TobiasBenz avatar Sep 01 '22 06:09 TobiasBenz

Hi! Are you using the latest version of Instrumenta, and what happens when you uninstall (delete) and reinstall the plugin?

iappyx avatar Sep 01 '22 08:09 iappyx

Hi @TobiasBenz I've checked on my Mac. I have the same PPT version and Instrumenta 1.21 does not throw an error here. Did you manage to resolve it by using the steps mentioned above?

iappyx avatar Sep 03 '22 08:09 iappyx

Hey @iappyx ,

sorry for the late reply, I did not get the notification.

the issue is resolved. From what I undesrtand after the update PowerPoint required macro permission for instrumenta again. Delting only the pam file does not resolve the issue. I needed to remove the instrumenta from add ins and add it again.

Thanks for your quick help :)

TobiasBenz avatar Sep 26 '22 05:09 TobiasBenz