App crashes when playing a video

[quietrobot]

Describe the bug App crashes when playing a video

How To Reproduce Open a video from the app or from the browser

Expected behavior

Screenshots

Additional context

This has been happening for a while now, randomly; it even happened to me today after the latest update 0.17.0.0.

[dosubot[bot]]

Crashes in combase.dll when playing videos in Screenbox are often linked to how the app interacts with Windows APIs and native libraries like LibVLC. Similar issues have been reported, especially on Windows 11, and updating the .NET runtime from version 8 to 9 followed by a system restart has resolved playback crashes for some users example. Other common causes include problematic video metadata (like zero width/height), certain audio codecs, and the auto-resize setting—setting auto-resize to "Never" in Screenbox settings can help avoid crashes triggered by divide-by-zero errors example.

To help narrow down the issue, could you share your current .NET runtime version, Windows version, and whether the crash happens with all videos or only specific formats/codecs? If possible, check for logs at C:\Users\<YourUsername>\AppData\Local\Screenbox\Logs or in Windows Event Viewer for more details. If you haven't updated to .NET 9 or tried disabling auto-resize, those are good first steps.

To reply, just mention @dosu.

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[United600]

From limited research, MoAppCrash seems to involve programs injecting themselves into processes and causing crashes. 🤔 Or maybe it's the multiple instances setting...

[United600]

Is this different from the #633 issue?

[quietrobot]

Hi @United600 I had forgotten about that report, yes, it happens the same way. I disabled auto-resize and it solved the problem for now, but I lost an important function.

[United600]

I disabled auto-resize and it solved the problem for now, but I lost an important function.

I'll be honest, that feature is really annoying. The latest version now defaults to never, but it seems the feature still has some gremlins.

[quietrobot]

I disabled auto-resize and it solved the problem for now, but I lost an important function.

I'll be honest, that feature is really annoying. The latest version now defaults to never, but it seems the feature still has some gremlins.

😊 I use the player a lot to view edits, without that option, the player always takes up more space and you have to constantly adjust the window proportions (and you can see the video readjusting for a microsecond).