Missing metadata when viewing properties through the app

[SeriousMOod]

Describe the bug

Missing metadata in the file properties

How To Reproduce

Just play any file and view the properties through the application (at least in my case)

Expected behavior

Displaying properties such as resolution, bitrate, file size, etc.

Screenshots

Environment

• OS: Windows 11 25H2 26200.6725
• Device: Ryzen 5 3600, RTX 3060
• App Version: 0.16.0.0

Additional context

[dosubot[bot]]

Hi @SeriousMOod! I'm Dosu and I’m helping the Screenbox team.

Screenbox relies on Windows APIs to extract metadata like resolution, bitrate, and file size for media files. If these APIs fail to read metadata—due to unsupported formats, missing tags, or silent errors—the app's models remain empty or zero, resulting in blank fields in the properties panel as shown in your screenshot. This issue has been reported before for both music and video files, and can be random or file-specific in version 0.16.0.0 on Windows 11. There isn't a robust fallback or user notification for failed extraction, and errors may not be surfaced to the UI, making diagnosis difficult. If you consistently see missing metadata across all files, it may be worth checking if the files themselves contain proper tags or trying a reset of the app, as suggested in similar cases. More details: issue #636, issue #248.

To reply, just mention @dosu.

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[United600]

Since we rely on Windows APIs for metadata (as the bot clarified), you can install a Windows Shell extension to fill those gaps.