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Page not found using app

Open FernandoHCFaria opened this issue 1 year ago • 12 comments

When I log using the app I always get a message "Page not found" no matter which account I use (Admin or regular user). This issue don't appear if I use a normal browser. I already enabled PrettyUrls in my common.php file

Screenshot_20241008_104526

FernandoHCFaria avatar Oct 08 '24 13:10 FernandoHCFaria

Conversation from the community site: https://community.humhub.com/content/perma?id=281545

ArchBlood avatar Oct 08 '24 14:10 ArchBlood

@FernandoHCFaria

  1. What is the URL of your page (you can remove your domain from the URL)?
  2. Have you got lines with a non-green dot in Administration -> Information -> Prerequisites?
  3. Have you got errors in the logs? Administration -> Information -> Logging
  4. What version of the mobile app are you using?
  5. What version of HumHub is installed?

Thanks in advance for this information.

marc-farre avatar Oct 08 '24 19:10 marc-farre

@marc-farre

  1. What is the URL of your page (you can remove your domain from the URL)? https://kinkgram.com.br

  2. Have you got lines with a non-green dot in Administration -> Information -> Prerequisites? All is green

  3. Have you got errors in the logs? Administration -> Information -> Logging No errors

  4. What version of the mobile app are you using? 1.0.120 (Im a beta tester since today but this issue happens since before that)

  5. What version of HumHub is installed? 1.16.2

FernandoHCFaria avatar Oct 08 '24 19:10 FernandoHCFaria

Thanks. If you want, you can send me login info to an account so I can test on my side (if possible an admin account), in private message: https://community.humhub.com/u/cuzy.app/home You can use https://pwpush.com/ to send the password securely.

marc-farre avatar Oct 08 '24 19:10 marc-farre

Thanks. If you want, you can send me login info to an account so I can test on my side (if possible an admin account), in private message: https://community.humhub.com/u/cuzy.app/home You can use https://pwpush.com/ to send the password securely.

I just sent a private messate to you

FernandoHCFaria avatar Oct 08 '24 19:10 FernandoHCFaria

Thanks. Just tested, it works on my side: image

What phone and Android version have you got? Can you test on another phone?

marc-farre avatar Oct 08 '24 20:10 marc-farre

I'd also like to ask if flushing the app cache fixes the issue as well?

ArchBlood avatar Oct 08 '24 20:10 ArchBlood

@marc-farre I have a Samsung S22 and Android 14.

@ArchBlood I already did it too

And the error still here when I use the app

FernandoHCFaria avatar Oct 08 '24 20:10 FernandoHCFaria

@FernandoHCFaria The best would be to try with another phone if you can. On my side, your site works perfectly in the app, I can access any page, including the dashboard. So maybe there is an issue with Android 14. But before searching more, it would be great if you can test on another phone. Thanks!

marc-farre avatar Oct 08 '24 20:10 marc-farre

@marc-farre i can try with my wife's phone. She has a galaxy A52 but i guess the Android version is 14 too

FernandoHCFaria avatar Oct 08 '24 20:10 FernandoHCFaria

@marc-farre I just tried to use the app with my wife's phone. She has a Galaxy A52 and Android 14. The issue happens too

FernandoHCFaria avatar Oct 09 '24 23:10 FernandoHCFaria

@PrimozRatej can you try this instance with Android 14 (I'll send you the credentials via private message). I've checked, everything seems to be fine on it. Thanks!

marc-farre avatar Oct 11 '24 08:10 marc-farre

@FernandoHCFaria version 1.0.221 is now available in the Play Store. Can you update the app on your mobile and tell us if the issue is fixed? Thanks!

marc-farre avatar Oct 14 '24 18:10 marc-farre

@marc-farre yes i noticed. I'll test it tonight and then I'll tell you if the issue was fixed.

FernandoHCFaria avatar Oct 14 '24 18:10 FernandoHCFaria

@marc-farre I just tested the new version and it seems the issue was fixed

FernandoHCFaria avatar Oct 14 '24 23:10 FernandoHCFaria

@marc-farre I just tested the new version and it seems the issue was fixed

@FernandoHCFaria thanks for your feedback

@PrimozRatej FYI, your fix works well, thanks!

marc-farre avatar Oct 15 '24 08:10 marc-farre