Problems when importing "media files"

[ArduArdu]

Thank you very much for your contribution, I would like to ask you a big favor, if you can help me with two questions.

1. It happens to me that I can not make anki cards that have a word in English, Audio, Image, and Meaning in Spanish, all this through the "media import (add-on)" and the "Import" menu (for the CSV file), I think I have done all the steps but I have left clutter, or I duplicate the images, or the audios do not match the card in question, or do not appear the audios and or the cards.
2. When I synchronize the PC with the mobil after having created a deck (when I make manual test decks making card by card), the images are lost and also the audios, and I want to know how to do so that this does not happen . Even I already use the option "Awesome TTS (add-on)" to create the audio automatically, and I can not get the information synchronized with the "smarthphone"

[ArduArdu]

Oh, I need to give you some new information, I recentrly discovery that the acces to media files in the new versions of anki we may findind it typing "%APPDATA%\Anki2" direction in main folders, and I Found that in this folder in my computer already exist the images (jpg), and audios(mp3), all correct, and that's not the problem (I think so). And now I know something else, I must be sure that the sync must be in this way ("fetch media on sync" preference is enabled in all of your Anki clients), but now I dont know to acces is, haha, I will look for it ans I´ll tell you if I find it.