Event Support FAQ

On support.eventyay.com you find support information and answers to frequently asked questions for the eventyay platform. If you would like to:

• get help via chat you can communicate with developers and the user community using our Telegram channel
• submit bugs and feature requests use our GitHub Issue Tracker
• talk to developers and maintainers about development and set up questions use Gitter
• help improve this FAQ you can start contributing on our dedicated repository here.

1. Support for Organizers

Setting up Your Event

• How can I create an event on eventyay?
• How can I create an online event on eventyay?
• How can I create a location based or mixed online/in-person event?
• Can I set up an event with multiple dates?
• How to sell tickets on eventyay?
• How to add additional information such as event type, links, refund policy, terms and conditions, and code of conduct?
• How can I add a form to collect attendee information?
• How to add a sponsors listing to my event?
• How to add speakers and sessions settings, call for speakers and speakers form?

Pricing & Billing

• How much does it cost to sell tickets on eventyay?
• How much does it cost to use eventyay for a Call for Papers or Call for Speakers?
• What plans are available for event organizers?
• How and when do organizers pay for using eventyay?
• How to pay eventyay platform fees and subscription invoices?
• I am receiving invoices, I thought the ticket buyer is paying the fees. Why am I receiving invoices?
• When are payments due?
• How do I see the itemized fees for all of my orders?
• Can I pay my invoice with my credit card or directly from my bank account?
• If I don't want to pay this invoice online, can I send you a check in the mail?
• Can I pay all of my invoices at once?
• What happens if I refund a transaction after I pay my invoice? Can I get a fee refund?
• How often will I receive an invoice?

Tickets & Payments

• How do I sell tickets online?
• How do I sell tickets using PayPal?
• How do I sell tickets using Stripe?
• How do I accept cheque and bank transfer for ticket payments?
• How to confirm pending orders?
• How do I accept on-site payments at the door for tickets?
• How to mark offline payments as received?
• Are fees included in the ticket sales?
• What currencies are supported for ticket sales?
• Can I sell tickets or allow registration on my own website using an embeddable widget?

Tax & Invoices

• Can I collect tax in my ticket sales?
• Can I issue invoices for my ticket sales?
• Can I set my company logo and billing information in receipts/invoices?

Promotions & Discounts

• How to create a discount code for tickets?
• How to add an expiry date to a discount code?
• How do I apply my discount code to a ticket?

Cancellations & Refunds

• How to cancel a ticket order?
• How to set a refund policy?
• How do I issue refunds?
• How do I issue refunds via PayPal?
• How do I issue refunds via Stripe?
• Can I do partial refund?
• Does eventyay charge for attendees who get a refund?
• How to cancel my event?

Managing Orders & Attendees

• How to view reports on sales and registered attendees?
• How to contact attendees of an event?
• How to export and download the attendees list of my event?
• How to export and download the orders list of my event?
• How to resend confirmation emails for ticket orders?
• How to edit orders and attendee details?

Check-In Management

• How to manage or track attendees check-in at the event?
• How to manage or track attendees check-in at the event with the organizer mobile app?

Event Roles

• How to add other organizers, moderators and volunteers to an event?
• How to control the permissions of team members?
• How to transfer the ownership of an event?

Marketing & Analytics

• How to include images in event details?
• How to add a Twitter account feed to your event page?

Speakers & Sessions Management

• How to accept, confirm or reject a speaker submission?
• What are the different submission states such as draft, accepted, rejected, confirmed and withdrawn?
• How can I notify speakers if their session is accepted or rejected?
• What is the difference between an accepted session and a confirmed session?
• As an event organizer how can I add a speaker or session into the system?

Schedule & Event Pages

• How to feature speakers on the event main page?
• How to create an event schedule?
• How to schedule speakers and sessions?

Export & Website Generator

• How can I export an event?
• How can I create a static website using the API link of my event?

2. Support for Attendees

Ticketing

• How to buy tickets on eventyay?
• How to apply a discount code to your order?
• Where are my tickets?
• Do I need to print my tickets for in person events?

Refunds

• Where to find the refund policy of an event?
• How to get a refund if I need to cancel my ticket to the event?
• How to get a refund if the organizer cancels the event?

Other Questions and Contact

• How to contact organizers of an event?

3. Support for Speakers

Session Submissions

• How do I submit a session?
• Where can I find my session submissions?
• How do I know if my session was accepted or rejected?
• I am no longer able to participate as a speaker at an event, how can I withdraw my submission?

4. Other User Questions

Sign up, Login, Account

• I did not receive a sign up, verification or ticket email, what to do?

Privacy and Data Security

• Is the service GDPR compliant?
• How can I delete my account?

5. Support for Contributors and Developers

Development, Roadmap, Bugs, Feature Requests

• Who develops eventyay?
• What is the roadmap of the platform?
• Where can I submit a bug report or feature request?
• How can I set up the system myself?
• How can I contact the developers?
• How can I contribute and help to improve this support site?