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Improve feedback

Open althio opened this issue 11 years ago • 2 comments

Currently we request for feedback with "Send us feedback" by email on the page learnosm/_posts/en/0100-01-01-contribute.md

To improve the quality of feedback we should either ask the user or automatically provide useful details such as:

  • origin page / context / steps and action
  • language

in addition to the description of the issue.

althio avatar Jan 14 '15 09:01 althio

Not sure how to automatically provide these details but I could try to add questions. Where exactly do you see these being added? Perhaps as a tool tip over the "Send us feedback" link or under the "Help Improve Our Guides" subheading? screen shot 2015-01-15 at 8 21 13 pm

jmarlena avatar Jan 16 '15 04:01 jmarlena

I guess several places will not hurt. What do you think?

a tool tip over the "Send us feedback" link

That is a good place to start, with maybe a short text only as hint eg "Please provide all relevant details".

under the "Help Improve Our Guides" subheading

I feel we could modify this text, rewrite the actual content of the page and be more specific here.

Draft / suggestion:

  • This guide is created and maintained by the OpenStreetMap and Humanitarian OpenStreetMap community.
  • You can help us improve this guide! If you want to report an issue, suggest improvements, correct typos, update procedures, translate content or generally give us feedback… you are very very welcome. Please:
    • send an email to our team with all relevant details such as:
      • page you were visiting
      • language you used
      • description of the issue or suggestion
    • visit our Contribution page
    • contribute directly via Github.

Finally if this is possible and not too bulky, I would like to prefill the subject and body of mailto: links with items we could ask for.

althio avatar Jan 16 '15 14:01 althio