[Bug]: E340 Livestream

[chris-magri]

What happened?

Hi, I have a e340 doorbell but unforently it seems that livestream is not working. i am currently on node v20.11.0.

Homebridge: v1.9.0 Homebridge UI: v4.73 Plugin Version: v4.3.0 (even tried v4.3.7)

Device Type

Doorbell (Supported)

Plugin Version

other (UnSupported)

HomeBridge Version

other (UnSupported)

NodeJS Version

v20 (Supported)

Operating System

Mac OS X 11+ (UnSupported)

Relevant log output

[04/29/2025 13:05:00]   [EufySecurity-4.3.0]    DEBUG   [streamingDelegate.ts:105]      Front doorbell Snapshot requested: 1280 x 720 true
[04/29/2025 13:05:00]   [EufySecurity-4.3.0]    ERROR   [SnapshotManager.ts:243]        Front doorbell

 Error  No currentSnapshot available
error stack:
  • SnapshotManager.ts  SnapshotManager.getSnapshotFromCache
        SnapshotManager.ts:299
  • SnapshotManager.ts  SnapshotManager.getSnapshotBuffer
        SnapshotManager.ts:241
  • SnapshotManager.ts  SnapshotManager.getSnapshotBufferResized
        SnapshotManager.ts:192
  • streamingDelegate.ts        StreamingDelegate.handleSnapshotRequest
        streamingDelegate.ts:107
  • CameraController.ts
        CameraController.ts:1032
  • 

  • CameraController.ts CameraController.handleSnapshotRequest
        CameraController.ts:1011
  • Accessory.ts        Bridge.Accessory.handleResource
        Accessory.ts:1949
  • events      HAPServer.emit
        events:518
  • domain      HAPServer.emit
        domain:488
[04/29/2025 13:05:00]   [EufySecurity-4.3.0]    DEBUG   [streamingDelegate.ts:109]      Front doorbell snapshot byte lenght: 12504
[04/29/2025 13:05:04]   [EufySecurity-4.3.0]    DEBUG   [streamingDelegate.ts:121]      Front doorbell stream prepare request with session id 9262465c-8931-465f-929a-917135103719 was received.
[04/29/2025 13:05:04]   [EufySecurity-4.3.0]    DEBUG   [BaseAccessory.ts:155]  Front doorbell GET 'AccessoryInformation / FirmwareRevision': 3.1.2.4
[04/29/2025 13:05:04]   [EufySecurity-4.3.0]    DEBUG   [streamingDelegate.ts:306]      Front doorbell Received request to start stream with id 9262465c-8931-465f-929a-917135103719
[04/29/2025 13:05:04]   [EufySecurity-4.3.0]    DEBUG   [streamingDelegate.ts:307]      Front doorbell request data: {
  sessionID: '9262465c-8931-465f-929a-917135103719',
  type: 'start',
  video: {
    codec: 0,
    profile: 2,
    level: 2,
    packetizationMode: 0,
    cvoId: undefined,
    width: 640,
    height: 360,
    fps: 30,
    pt: 99,
    ssrc: 1845731488,
    max_bit_rate: 132,
    rtcp_interval: 0.5,
    mtu: 1378
  },
  audio: {
    codec: 'AAC-eld',
    channel: 1,
    bit_rate: 0,
    sample_rate: 16,
    packet_time: 30,
    pt: 110,
    ssrc: 1217231932,
    max_bit_rate: 24,
    rtcp_interval: 5,
    comfort_pt: 13,
    comfortNoiseEnabled: false
  }
}
[04/29/2025 13:05:04]   [EufySecurity-4.3.0]    DEBUG   [streamingDelegate.ts:174]      Front doorbell VIDEOCONFIG:  {
  maxWidth: 640,
  maxHeight: 480,
  maxFPS: 15,
  useSeparateProcesses: true,
  debug: true
}
[04/29/2025 13:05:04]   [EufySecurity-4.3.0]    DEBUG   [utils.ts:144]  Front doorbell RTSP rtspStream: false
[04/29/2025 13:05:04]   [EufySecurity-4.3.0]    DEBUG   [utils.ts:146]  Front doorbell Looks like not compatible with RTSP
[04/29/2025 13:05:04]   [EufySecurity-4.3.0]    DEBUG   [LocalLivestreamManager.ts:58]  Front doorbell New instance requests livestream.
[04/29/2025 13:05:04]   [EufySecurity-4.3.0]    DEBUG   [LocalLivestreamManager.ts:71]  Front doorbell Start new station livestream...
[04/29/2025 13:05:13]   [EufySecurity-4.3.0]    DEBUG   [streamingDelegate.ts:326]      Front doorbell Receive Apple HK Stop request {
  sessionID: '9262465c-8931-465f-929a-917135103719',
  type: 'stop'
}
[04/29/2025 13:05:13]   [EufySecurity-4.3.0]    DEBUG   [streamingDelegate.ts:334]      Front doorbell Stopping session with id: 9262465c-8931-465f-929a-917135103719
[04/29/2025 13:05:13]   [EufySecurity-4.3.0]    DEBUG   [streamingDelegate.ts:379]      Front doorbell No session to stop.
[04/29/2025 13:05:15]   [EufySecurity-4.3.0]    DEBUG   [streamingDelegate.ts:188]      Front doorbell Device appears to be inactive. Stopping video stream.
[04/29/2025 13:05:15]   [EufySecurity-4.3.0]    DEBUG   [streamingDelegate.ts:334]      Front doorbell Stopping session with id: 9262465c-8931-465f-929a-917135103719
[04/29/2025 13:05:15]   [EufySecurity-4.3.0]    DEBUG   [streamingDelegate.ts:379]      Front doorbell No session to stop.
[04/29/2025 13:05:19]   [EufySecurity-4.3.0]    DEBUG   [LocalLivestreamManager.ts:110] Front doorbell Stopping station livestream.
[04/29/2025 13:05:19]   [EufySecurity-4.3.0]    ERROR   [streamingDelegate.ts:230]      Front doorbell Unable to start the livestream: No livestream emited... Something wrong between HB and your cam!

config

{
    "platform": "EufySecurity",
    "name": "EufySecurity",
    "username": "ss",
    "password": "sss",
    "deviceName": "whatever",
    "enableDetailedLogging": true,
    "omitLogFiles": false,
    "CameraMaxLivestreamDuration": 30,
    "pollingIntervalMinutes": 10,
    "hkHome": 1,
    "hkAway": 0,
    "hkNight": 3,
    "hkOff": 63,
    "ignoreStations": [],
    "ignoreDevices": [],
    "country": "MT",
    "stations": [],
    "cameras": [
        {
            "serialNumber": "T821XXXXXXXXXXX",
            "rtsp": false,
            "videoConfig": {
                "maxWidth": 640,
                "maxHeight": 480,
                "maxFPS": 15,
                "useSeparateProcesses": true
            }
        }
    ],
    "cleanCache": true,
    "ignoreMultipleDevicesWarning": true,
    "autoSyncStation": false,
    "enableEmbeddedPKCS1Support": true,
    "_bridge": {
        "username": "",
        "port": 36252
    }
}