[Bug]: Doorbell No Camera Source Detected

[mannyd209]

What happened?

Doorbell Model T8210 not streaming at all.

Device Type

Doorbell (Supported)

Plugin Version

v3.0.x (Best Effort)

HomeBridge Version

v1.7.x (Supported)

NodeJS Version

v20 (Supported)

Operating System

Ubuntu 22.04+ (Supported)

Relevant log output

[01/25/2025, 21:13:33]  [EufySecurity]  INFO    Updating existing accessory: STATION Home
[01/25/2025, 21:13:36]  [EufySecurity]  INFO    Front Door Setting up automatic snapshot refresh every 5 minutes. This may decrease battery life dramatically. The refresh process should begin in 1 minutes.
[01/25/2025, 21:13:36]  [EufySecurity]  INFO    Front Door is set to handle snapshots with cloud images. Snapshots might be older than they appear.
[01/25/2025, 21:13:36]  [EufySecurity]  INFO    Registering new accessory: DEVICE FrontDoor
[01/25/2025, 21:14:11]  [EufySecurity]  INFO    No outdated cached accessories found.
[01/25/2025, 21:14:51]  [EufySecurity]  WARN    Front Door Could not get snapshot from livestream! No livestream emited... Something wrong between HB and your cam!
[01/25/2025, 21:14:51]  [EufySecurity]  WARN    Front Door No camera source detected.
[01/25/2025, 21:14:57]  [EufySecurity]  ERROR   Front Door Unable to start the livestream: No livestream emited... Something wrong between HB and your cam!

config

{
    "platform": "EufySecurity",
    "_bridge": {
        "username": "",
        "port": 58904,
        "pin": ""
    },
    "username": "",
    "password": "",
    "country": "US",
    "deviceName": "",
    "cameras": [
        {
            "serialNumber": "",
            "enableButton": false,
            "motionButton": false,
            "lightButton": false,
            "indoorChimeButton": false,
            "snapshotHandlingMethod": 3,
            "refreshSnapshotIntervalMinutes": 30,
            "rtsp": false,
            "enableCamera": true
        },
        {
            "serialNumber": "",
            "rtsp": false,
            "snapshotHandlingMethod": 3,
            "enableButton": false,
            "motionButton": false,
            "refreshSnapshotIntervalMinutes": 30,
            "enableCamera": true
        },
        {
            "serialNumber": "",
            "rtsp": false,
            "enableButton": false,
            "motionButton": false,
            "snapshotHandlingMethod": 3,
            "refreshSnapshotIntervalMinutes": 30,
            "enableCamera": true
        },
        {
            "serialNumber": "",
            "rtsp": false,
            "enableButton": false,
            "motionButton": false,
            "indoorChimeButton": false,
            "snapshotHandlingMethod": 3,
            "refreshSnapshotIntervalMinutes": 5,
            "videoConfig": {
                "audio": true
            }
        },
        {
            "serialNumber": "",
            "rtsp": false,
            "talkback": false
        },
        {
            "serialNumber": "",
            "rtsp": false,
            "talkback": false
        },
        {
            "serialNumber": "",
            "rtsp": false,
            "talkback": false
        },
        {
            "serialNumber": "",
            "rtsp": false,
            "talkback": false
        },
        {
            "serialNumber": "",
            "rtsp": false,
            "talkback": false
        },
        {
            "serialNumber": "",
            "rtsp": false,
            "talkback": false
        }
    ],
    "ignoreDevices": [
        "",
        "",
        "",
        "",
        "",
        "",
        "",
        "",
        "",
        ""
    ],
    "ignoreStations": [
        "",
        ""
    ]
}

[github-actions[bot]]

Did you check this Common Issues pages ?

[mannyd209]

Did you check this Common Issues pages ?

Yes I did and I see nothing about No Camera Source Detected.

[yigitgungor]

I have the same issue with the same model of doorbell

[HenryGelderbloem]

What is the version of node.js installed? It must be 20.11.0. No other version will work.

[yigitgungor]

It is 22.12, the version that’s in the official HB docker image. Let me manually downgrade that and try again.

[mannyd209]

It is 22.12, the version that’s in the official HB docker image. Let me manually downgrade that and try again.

How do I downgrade my Node.js version from 22.14.0 to 20.11.0?

[town3r]

sudo hb-service update-node 20.11.0

[mannyd209]

sudo hb-service update-node 20.11.0

I'm running this in docker on my Synology NAS.

[Matt17000]

same issue with s340

No livestream emited

Camera working fine with eufy app.

Downgraded Node.js to 20.11, no sucess.

[5xPa]

I have a similar issue on DoorBell S330 HomeBridge V190 HomeBridge UI V4.72 Node.js 22.24

I get the following error 03/04/2025, 12:53:04] --- [03/04/2025, 12:53:04] The plugin "homebridge-eufy-security-avi" requires a Homebridge version of ^1.8.0 || ^2.0.0-beta.0 which does not satisfy the current Homebridge version of 1.7.0. You may need to update this plugin (or Homebridge) to a newer version. You may face unexpected issues or stability problems running this plugin. [03/04/2025, 12:53:04] The plugin "homebridge-eufy-security-avi" requires Node.js version of 20.10.0||^20 which does not satisfy the current Node.js version of v22.14.0. You may need to upgrade your installation of Node.js - see https://homebridge.io/w/JTKEF [03/04/2025, 12:53:05] Loaded plugin: [email protected] [03/04/2025, 12:53:05] Registering platform 'homebridge-eufy-security-avi.EufySecurity-Avi' [03/04/2025, 12:53:05] ---

[mannyd209]

I fixed it with some testing. I had Chat GPT help me create a script to run on my Synology NAS that then built me a custom version of Homebridge with Node.js 20.11.0 but it runs it as a system service on my NAS now and I can access the HB dashboard like before and everything runs as it should. I can now stream all my cameras perfectly. Maybe the developer can make a updated Homebridge image that is hardcoded to use Node.js 20.11.0 that us users with this issue can then install or is this a Eufy Security plugin developer issue?

[combmag]

Same issue on e340 with node 20