[Bug]: Streaming in 2.3.23 does not work with my Eufy E340 Doorbell Cam

[dawn-treader]

What happened?

I am unable to get my doorbell camera working in HomeKit through HomeBridge. It fails with a "No Response: This camera is not responding." message.

Device Type

Doorbell (Supported)

Plugin Version

v2.3.x (Best Effort)

HomeBridge Version

v1.7.x (Supported)

NodeJS Version

v20 (Supported)

Operating System

Debian 11+ (Supported)

Relevant log output

[04/08/2024 13:55:41]   [EufySecurity-2.3.22]   DEBUG   [streamingDelegate.ts:112]      Door Bell handleSnapshotRequest
[04/08/2024 13:55:41]   [EufySecurity-2.3.22]   DEBUG   [streamingDelegate.ts:115]      Door Bell Snapshot requested: 640 x 360 true
[04/08/2024 13:55:41]   [EufySecurity-2.3.22]   DEBUG   [SnapshotManager.ts:334]        Door Bell Locked refresh process.
[04/08/2024 13:55:41]   [EufySecurity-2.3.22]   DEBUG   [SnapshotManager.ts:335]        Door Bell Fetching new snapshot from camera.
[04/08/2024 13:55:41]   [EufySecurity-2.3.22]   DEBUG   [utils.ts:143]  Door Bell RTSP rtspStream:false
[04/08/2024 13:55:41]   [EufySecurity-2.3.22]   DEBUG   [utils.ts:145]  Door Bell Looks like not compatible with RTSP
[04/08/2024 13:55:41]   [EufySecurity-2.3.22]   DEBUG   [LocalLivestreamManager.ts:190] Door Bell New instance requests livestream. There were 0 instance(s) using the livestream until now.
[04/08/2024 13:55:41]   [EufySecurity-2.3.22]   DEBUG   [LocalLivestreamManager.ts:208] Door Bell Start new station livestream (P2P Session)...
[04/08/2024 13:55:42]   [EufySecurity-2.3.22]   DEBUG   [BaseAccessory.ts:101]  Door Bell Raw Property Changes: 1142 "-62"
[04/08/2024 13:55:42]   [EufySecurity-2.3.22]   DEBUG   [BaseAccessory.ts:106]  Door Bell Property Changes: wifiRssi -62
[04/08/2024 13:55:43]   [EufySecurity-2.3.22]   DEBUG   [BaseAccessory.ts:101]  Door Bell Raw Property Changes: 1295 {"points":[]}
[04/08/2024 13:55:43]   [EufySecurity-2.3.22]   DEBUG   [BaseAccessory.ts:101]  Door Bell Raw Property Changes: 1271 {"account_id":"81e4d0b0bbc9c421b5d47d3c585bbe246c7058d1","snooze_time":0}
[04/08/2024 13:55:43]   [EufySecurity-2.3.22]   DEBUG   [BaseAccessory.ts:101]  Door Bell Raw Property Changes: 2716 {"num":0,"setting":[]}
[04/08/2024 13:55:43]   [EufySecurity-2.3.22]   DEBUG   [BaseAccessory.ts:101]  Door Bell Raw Property Changes: 6073 {"cur_mode":0,"test_mode":0,"mode0":[{"id":1,"sst":4},{"id":2,"sst":4},{"id":3,"sst":4},{"id":4,"sst":4}],"mode1":[{"id":1,"sst":4},{"id":2,"sst":4},{"id":3,"sst":4},{"id":4,"sst":4}],"mode2":[{"id":1,"sst":4},{"id":2,"sst":4},{"id":3,"sst":4},{"id":4,"sst":4}]}
[04/08/2024 13:55:43]   [EufySecurity-2.3.22]   DEBUG   [BaseAccessory.ts:101]  Door Bell Raw Property Changes: 6042 {"polygens":[{"points":[{"x":0,"y":799},{"x":114,"y":670},{"x":625,"y":630},{"x":991,"y":721},{"x":991,"y":970},{"x":0,"y":970}]}]}
[04/08/2024 13:55:43]   [EufySecurity-2.3.22]   DEBUG   [BaseAccessory.ts:101]  Door Bell Raw Property Changes: 2710 {"auto_voice_id":2,"start_h":"0","start_m":"0","end_h":"23","end_m":"59","auto_voice_name":"Please leave it at the door"}
[04/08/2024 13:55:43]   [EufySecurity-2.3.22]   DEBUG   [BaseAccessory.ts:101]  Door Bell Raw Property Changes: 2711 {"start_h":"0","start_m":"0","end_h":"23","end_m":"59"}
[04/08/2024 13:55:43]   [EufySecurity-2.3.22]   DEBUG   [BaseAccessory.ts:101]  Door Bell Raw Property Changes: 2723 {"ai_bottom_switch":1024,"ai_front_switch":0}
[04/08/2024 13:55:43]   [EufySecurity-2.3.22]   DEBUG   [BaseAccessory.ts:101]  Door Bell Raw Property Changes: 2730 {"mode_0":{"quality":0},"mode_1":{"quality":0},"cur_mode":12}
[04/08/2024 13:55:43]   [EufySecurity-2.3.22]   DEBUG   [BaseAccessory.ts:101]  Door Bell Raw Property Changes: 2713 {"start_h":"20","start_m":"0"}
[04/08/2024 13:55:43]   [EufySecurity-2.3.22]   DEBUG   [BaseAccessory.ts:101]  Door Bell Raw Property Changes: 2731 {"cur_mode":12,"mode_0":{"quality":3},"mode_1":{"quality":3}}
[04/08/2024 13:55:43]   [EufySecurity-2.3.22]   DEBUG   [streamingDelegate.ts:119]      Door Bell snapshot byte lenght: 12504
[04/08/2024 13:55:46]   [EufySecurity-2.3.22]   DEBUG   [streamingDelegate.ts:131]      Door Bell stream prepare request with session id abe62c87-3913-497e-abcb-4689db361f42 was received.
[04/08/2024 13:55:47]   [EufySecurity-2.3.22]   DEBUG   [BaseAccessory.ts:157]  Door Bell GET 'AccessoryInformation / FirmwareRevision': 3.0.9.5
[04/08/2024 13:55:47]   [EufySecurity-2.3.22]   DEBUG   [BaseAccessory.ts:157]  Door Bell GET 'AccessoryInformation / FirmwareRevision': 3.0.9.5
[04/08/2024 13:55:47]   [EufySecurity-2.3.22]   DEBUG   [streamingDelegate.ts:317]      Door Bell Received request to start stream with id abe62c87-3913-497e-abcb-4689db361f42
[04/08/2024 13:55:47]   [EufySecurity-2.3.22]   DEBUG   [streamingDelegate.ts:318]      Door Bell request data: {"sessionID":"abe62c87-3913-497e-abcb-4689db361f42","type":"start","video":{"codec":0,"profile":2,"level":2,"packetizationMode":0,"width":1280,"height":720,"fps":30,"pt":99,"ssrc":3296149172,"max_bit_rate":299,"rtcp_interval":0.5,"mtu":1378},"audio":{"codec":"AAC-eld","channel":1,"bit_rate":0,"sample_rate":16,"packet_time":30,"pt":110,"ssrc":304620124,"max_bit_rate":24,"rtcp_interval":5,"comfort_pt":13,"comfortNoiseEnabled":false}}
[04/08/2024 13:55:47]   [EufySecurity-2.3.22]   DEBUG   [streamingDelegate.ts:184]      Door Bell VIDEOCONFIG: {"audio":true,"debug":true}
[04/08/2024 13:55:47]   [EufySecurity-2.3.22]   DEBUG   [utils.ts:143]  Door Bell RTSP rtspStream:false
[04/08/2024 13:55:47]   [EufySecurity-2.3.22]   DEBUG   [utils.ts:145]  Door Bell Looks like not compatible with RTSP
[04/08/2024 13:55:47]   [EufySecurity-2.3.22]   DEBUG   [LocalLivestreamManager.ts:190] Door Bell New instance requests livestream. There were 0 instance(s) using the livestream until now.
[04/08/2024 13:55:47]   [EufySecurity-2.3.22]   DEBUG   [LocalLivestreamManager.ts:208] Door Bell Start new station livestream (P2P Session)...
[04/08/2024 13:55:47]   [EufySecurity-2.3.22]   DEBUG   [LocalLivestreamManager.ts:213] Door Bell stream is already starting. waiting...
[04/08/2024 13:55:56]   [EufySecurity-2.3.22]   DEBUG   [streamingDelegate.ts:337]      Door Bell Receive Apple HK Stop request{"sessionID":"abe62c87-3913-497e-abcb-4689db361f42","type":"stop"}
[04/08/2024 13:55:56]   [EufySecurity-2.3.22]   DEBUG   [streamingDelegate.ts:345]      Door Bell Stopping session with id: abe62c87-3913-497e-abcb-4689db361f42
[04/08/2024 13:55:56]   [EufySecurity-2.3.22]   DEBUG   [streamingDelegate.ts:390]      Door Bell No session to stop.
[04/08/2024 13:55:57]   [EufySecurity-2.3.22]   ERROR   [LocalLivestreamManager.ts:221] Door Bell Local livestream didn't start in time. Abort livestream request.
[04/08/2024 13:55:57]   [EufySecurity-2.3.22]   ERROR   [streamingDelegate.ts:241]      Door Bell  Unable to start the livestream: no started livestream found
[04/08/2024 13:55:58]   [EufySecurity-2.3.22]   DEBUG   [streamingDelegate.ts:198]      Door Bell Device appears to be inactive. Stopping video stream.
[04/08/2024 13:55:58]   [EufySecurity-2.3.22]   DEBUG   [streamingDelegate.ts:345]      Door Bell Stopping session with id: abe62c87-3913-497e-abcb-4689db361f42
[04/08/2024 13:55:58]   [EufySecurity-2.3.22]   DEBUG   [streamingDelegate.ts:390]      Door Bell No session to stop.

config

{
  enableDetailedLogging: true,
  CameraMaxLivestreamDuration: 120,
  pollingIntervalMinutes: 10,
  hkHome: 1,
  hkAway: 0,
  hkNight: 3,
  hkOff: 63,
  ignoreStations: '[***]',
  ignoreDevices: '[***]',
  country: 'CA',
  cameras: [
    {
      serialNumber: '[***]',
      rtsp: false
    },
    {
      serialNumber: '[***]',
      rtsp: false,
      enableCamera: true,
      videoConfig: {
        audio: true
      },
      snapshotHandlingMethod: 2,
      talkback: true,
      enable: true,
      motion: true,
      indoorchime: true
    }
  ],
  cleanCache: true,
  ignoreMultipleDevicesWarning: false,
  syncStationModes: false,
  autoSyncStation: false,
  unbridge: false,
  username: '[***]',
  password: '[***]',
  deviceName: '',
  platform: 'EufySecurity',
  hsv: true,
  _bridge: {
    username: '[***]',
    port: 56930
  }
}

[github-actions[bot]]

Did you check this Common Issues pages ?

[SkizzleMoney]

Did you happen to have any luck getting yours working? I just went to hook mine up today and am having the same issue.

[lenoxys]

Can you try with 3.x.x version ?

[hrotsvith]

Unfortunately, it also doesn't work with 3.0.2

[dawn-treader]

This is still not working for me either with the current version: HomeBridge 1.8.1, Node 20.11.0, Plugin 3.0.2, running as child bridge, with Performance video settings enabled.

[04/28/2024, 14:10:29]  [EufySecurity]  INFO    Door Bell Begin live streaming to access the most recent snapshot (significant battery drain on the device)
[04/28/2024, 14:10:44]  [EufySecurity]  WARN    Door Bell Could not get snapshot from livestream!
[04/28/2024, 14:10:49]  [EufySecurity]  ERROR   Door Bell Unable to start the livestream: No livestream emited... Something wrong between HB and your cam!
[04/28/2024, 14:10:53]  [EufySecurity]  INFO    Door Bell Begin live streaming to access the most recent snapshot (significant battery drain on the device)
[04/28/2024, 14:11:08]  [EufySecurity]  WARN    Door Bell Could not get snapshot from livestream!

[Vollspacken]

…same problem in my configuration. I tried different Versions of the eufy Plugin an Chose also different Options in the Plugin….

[Dylotic]

Same problem E340 not streaming without homebase.

[RaffaelRobert]

The E340 is still not working. Does anyone solve this problem?

[dawn-treader]

The E340 is still not working. Does anyone solve this problem?

So far it appears that the only way to get it working is to add a Homebase or a Mini-Homebase-Chime into the equation.

As soon as I bought and added in the Chime and moved the doorbell to use it to save the video, the camera started streaming as expected in Homekit.