HA OS 13.0 breaks usb Aeotec Z-wave stick?

[laageide]

Describe the issue you are experiencing

Aeotec Z-wave gen5+ stick dissapears from system after updating to HA OS 13.0. It is not detected as connected anymore. Downgrading to HA OS 12.4 solves the problem and z-stick is working as normal.

What operating system image do you use?

generic-x86-64 (Generic UEFI capable x86-64 systems)

What version of Home Assistant Operating System is installed?

13.0

Did the problem occur after upgrading the Operating System?

Yes

Hardware details

Using an dell laptop with deconz zigbee, aeotec z-stick gen5+ and skyconnect dongle connected.

Steps to reproduce the issue

1. updated HA OS 12.4 to 13.0
2. system restarted and failed to connect to z wave stick.

...

Anything in the Supervisor logs that might be useful for us?

Did not backup logs before reverting to version 12.4 
#sorry about that 🥴

Anything in the Host logs that might be useful for us?

Did not backup logs before reverting to version 12.4 
#sorry about that 🥴

System information

this is system information with version 12.4 installed

System Information

version	core-2024.8.1
installation_type	Home Assistant OS
dev	false
hassio	true
docker	true
user	root
virtualenv	false
python_version	3.12.4
os_name	Linux
os_version	6.6.33-haos
arch	x86_64
timezone	Europe/Oslo
config_dir	/config

Home Assistant Community Store

GitHub API	ok
GitHub Content	ok
GitHub Web	ok
GitHub API Calls Remaining	4826
Installed Version	1.34.0
Stage	running
Available Repositories	1391
Downloaded Repositories	31

Home Assistant Supervisor

host_os	Home Assistant OS 12.4
update_channel	stable
supervisor_version	supervisor-2024.08.0
agent_version	1.6.0
docker_version	26.1.4
disk_total	468.7 GB
disk_used	16.2 GB
healthy	true
supported	true
host_connectivity	true
supervisor_connectivity	true
ntp_synchronized	true
virtualization
board	generic-x86-64
supervisor_api	ok
version_api	ok
installed_addons	deCONZ (6.23.0), Studio Code Server (5.15.0), Z-Wave JS UI (3.10.0), Terminal & SSH (9.14.0), AdGuard Home (5.1.1), Mosquitto broker (6.4.1), Node-RED (18.0.5), Samba share (12.3.2), Silicon Labs Multiprotocol (2.4.5), Matter Server (6.4.1), AppDaemon (0.16.6), Music Assistant Server (2.1.4)

Dashboards

dashboards	4
resources	14
views	18
mode	storage

Recorder

oldest_recorder_run	August 6, 2024 at 20:40
current_recorder_run	August 14, 2024 at 23:07
estimated_db_size	1094.44 MiB
database_engine	sqlite
database_version	3.45.3

Additional information

No response

[phaase1]

I have the same problem using a Raspberry 4.

Question to "laageide" , how can I downgrade to HA OS 12.4?

[laageide]

I have the same problem using a Raspberry 4.

Question to "laageide" , how can I downgrade to HA OS 12.4?

In terminal you can downgrade with the following command "ha os update --version 12.4"

[sairon]

The root cause of some USB issues was not resolved in Raspberry Pi kernel - however, those were supposedly present on RPi 3 only. Moreover, there was no change between 12.4 and 13.0 for Raspberry Pi that could change the behavior in either way. The Aeotec Z-wave stick has enumeration issues though (it's a hardware defect) and sometimes requires to be unplugged multiple times (or a reboot can also help), so I think this is the case as well. Hard to tell without any logs though.

[laageide]

I did not try to physically disconnect/reconnect the z-wave stick since i did the update remotely. But I tried to reboot the entire system without any luck. Can give it another go when I'm back home and have access to the hardware.

[phaase1]

@laageide: Thank you very much!

@sairon: Re-booting and swapping USB slots didn't change anything.

Here are Core and Z-Wave logs I got.

a0d7b954_zwavejs2mqtt_2024-08-15T09-17-55.874Z.log

home-assistant_2024-08-15T09-16-53.841Z.log

[phaase1]

@sairon: To build on what you said, just downgraded to 12.4 and had the same problem after reboot. Swapped again USB slot of Aeotec Z-wave gen5+ stick and now all is running fine again after reboot. So obviously the problem is the stick with the issues described above.

[sairon]

Host would be needed here. Ideally ha host logs -b0 -n1000 to get the everything since boot.

[JoDoTmm]

I had the same problem,

Installed 12.4 and problem persisted. Turned out the Integration looking for the wrong USB port. Used the configure option and selected the right USB port. No problems now on 12.4. Will try the same on 13.0.

[phaase1]

@sairon host_2024-08-15T09-33-42.236Z.log

[JoDoTmm]

For me all is OK now: after using the " Do you want to use the Z-Wave JS Supervisor add-on?" and selecting the USB stick no more problems even on 13.0

[laageide]

An update from my side here : I just updated to HA OS 13.0 again and everything is working perfectly on my system. I did not do anything to Aeotec Z-stick or the Z-wave JS integration, it just worked.

[socal0001]

"Do you want to use the Z-Wave JS Supervisor add-on?"

When/where do you see this option?

[JoDoTmm]

"Do you want to use the Z-Wave JS Supervisor add-on?"

When/where do you see this option?

Settings->Devices & services Select Z-Wave, icecream menu (vertical dots and select (re)configure). You now get a floating frame with " Select connection method, do you want to use the z-wave JS Supervisor add-on? and a check box to select the option "use the z-wave JS supervisor add-on" , make sure the check box is selected and press submit. In the new floating frame select the correct USB device path (mine is : ttyACM0 - /dev/serial/by-id/usb-0658_0200-if00, s/n: n/a - 0658:0200).

Regards,

John.

[Loic691]

Since upgrade HAOS 13.0 I have unstable issue with USB. Zwave Aeotec and Zigbbe Sonoff E Dongle stops working cause to USB stack... 1 x 2 days

[RonaldRegister]

any news if this is fixed with 13.2 ? I'm stuck on 12.2 and afraid to update to anything more recent

[SebuZet]

Im having similar issue with my dongle on intel machine. It doesn't work after reboot. I have to unplug the device and plug it again - then it works.

[laageide]

For my instance, I have not experienced the problem anymore. I'm using the latest version and all is fine.

[github-actions[bot]]

There hasn't been any activity on this issue recently. To keep our backlog manageable we have to clean old issues, as many of them have already been resolved with the latest updates. Please make sure to update to the latest Home Assistant OS version and check if that solves the issue. Let us know if that works for you by adding a comment 👍 This issue has now been marked as stale and will be closed if no further activity occurs. Thank you for your contributions.

[cjlee89]

Is this similar to #3362 ?

[SebuZet]

The issue still exists in current version.

[sairon]

The Z-Wave stick is known to have issues as already stated in the documentation. The previous OS versions had patches that tried to address those, but those were now dropped in 15.0. There are some workarounds (e.g. using a power USB hub) but the stick is not a properly compliant USB device so it can't be addressed on the OS level. See also my comment here: https://github.com/home-assistant/operating-system/issues/3963#issuecomment-2746133403

[SebuZet]

I have connected this stick and zigbee one trough USB hub and it helps.

[LeSpocky]

I have connected this stick and zigbee one trough USB hub and it helps.

Slightly off-topic, but I found connecting those sticks to a USB hub with a cable like a meter away from the RaspberryPi is useful for another reason: the radio connection is much more stable, especially with Z-Wave. I suspect less electromagnetic disturbance from the Pi itself.