Update to 8.4 not doing anything

[mikeplanzer]

Describe the issue you are experiencing

Dear community,

Since a few days I am trying to update home assistant os from 7.6 to 8.4 with no luck.

Installation via GUI If I update via the UI it says “Installing” for a minute, then restarts home assistant and it’s still on the same version (7.6) as before. No records in the logs.

Installation via Terminal If I try to update via Terminal it starts but after 1 second saying “Error: Error raised from OTA Webserver: 404”. As seen in the image below.

What operating system image do you use?

rpi4-64 (Raspberry Pi 4/400 64-bit OS)

What version of Home Assistant Operating System is installed?

7.6

Did you upgrade the Operating System.

Yes

Steps to reproduce the issue

GUI version

1. Click on insall from the GUI
2. OS restarts after a few minutes

Terminal version

1. Run command ha os update --version 2022.8.4
2. See error message Error: Error raised from OTA Webserver: 404

Anything in the Supervisor logs that might be useful for us?

Only "INFO" messages apart from one warning:

22-08-04 15:42:02 WARNING (MainThread) [supervisor.host.network] Requested to update interface eth0 which does not exist or is disabled.

Anything in the Host logs that might be useful for us?

Nothing

System Health information

System Information

version	core-2022.8.0
installation_type	Home Assistant OS
dev	false
hassio	true
docker	true
user	root
virtualenv	false
python_version	3.10.5
os_name	Linux
os_version	5.10.103-v8
arch	aarch64
timezone	Europe/Zurich
config_dir	/config

Home Assistant Cloud

logged_in	true
subscription_expiration	4 July 2023 at 02:00
relayer_connected	true
remote_enabled	true
remote_connected	true
alexa_enabled	false
google_enabled	true
remote_server	eu-west-2-3.ui.nabu.casa
can_reach_cert_server	ok
can_reach_cloud_auth	ok
can_reach_cloud	ok

Home Assistant Supervisor

host_os	Home Assistant OS 7.6
update_channel	stable
supervisor_version	supervisor-2022.07.0
agent_version	1.2.1
docker_version	20.10.9
disk_total	28.6 GB
disk_used	4.3 GB
healthy	true
supported	true
board	rpi4-64
supervisor_api	ok
version_api	ok
installed_addons	Samba share (10.0.0), deCONZ (6.15.0), File editor (5.3.3), Terminal & SSH (9.6.0)

Dashboards

dashboards	4
resources	4
views	10
mode	yaml

Recorder

oldest_recorder_run	25 July 2022 at 09:35
current_recorder_run	4 August 2022 at 15:42
estimated_db_size	95.48 MiB
database_engine	sqlite
database_version	3.38.5

Spotify

api_endpoint_reachable	ok

Additional information

No response

[saeedesmaili]

I have the same issue. I keep getting the notification to update from 8.2 to 8.4, then I hit "Install" it takes a couple of minutes, the os restarts, and then in the About section, I see that the current OS version is 8.4. A few hours later (I guess after turning off/on the raspberry pi for any reason), I get the same notification to update from 8.2 to 8.4, and the About section shows 8.2 as the OS's current version! This has happened frequently in the past few weeks.

[agners]

@mikeplanzer the Operating System version is not using calendar versioning currently. Try:

ha os update --version 8.4

[agners]

@saeedesmaili since in your case the OS restarts, it is a different issue. Your issue looks similar to #1978. Can you report the logs requested in https://github.com/home-assistant/operating-system/issues/1978#issuecomment-1189158058 and report it in that issue?

[mikeplanzer]

@mikeplanzer the Operating System version is not using calendar versioning currently. Try:

ha os update --version 8.4

Thanks for your comment - I tried mentioned command and had high hops as it was going into "progressing..." for a few minutes and then to "command completed" and the os restarted. Unfortunately still on the old version. No entries in the logs.

[agners]

Likely the installation succeeded, but for some reason the boot loader decided to fall back to the previous version (the OS always maintains two installation, this allows to fallback in case the new version does not boot successfully).

Do you use an USB SSD?

[mikeplanzer]

Do you use an USB SSD?

I am using an SD card where the version is flashed on to. This SD card is inside a raspberry pi 4.

[mikeplanzer]

Okay guys, I didn’t solve the issue yet however to make sure It's not the fault of my current configuration/installations, here is what I did.

I flashed a brand new SD card with the latest version from github 8.4 and tried to boot my raspberry pi 4 connected to a screen. It starts booting but after 5 seconds crashes (without visible error) and reboots again infinite times.

I took the same SD card and flashed version 7.6 and it boots up like a charm. Tried newer versions higher than 7.6 without success. Therefore I assume there is an issue with the newer versions not being supported by my hardware?

[LuckyPants703]

I have this same issue on Intel NUC. Says "Installing..." Then it just returns to normal state without any reboots or anything. I have OS version 8.2

[convicte]

Just for an additional data point, in my case, the same issue happens when I gracefully reboot/shutdown my VirtualBox VM. This said, I am on 8.0 and updating to v.8.4.

Every time I need to power down the VM for maintenance, I get the 8.4 update notice.

[uddinkayyum]

Same issue happen with me can't able to upgrade 7.6 to 8.4, raspberry pi 4 reboot every time after update os finished .

[upspowerhouse]

I have this same issue on Intel NUC. Says "Installing..." Then it just returns to normal state without any reboots or anything. I have OS version 8.2

Same type of error experienced on Generic x86-64 system. Or when I restart system it reverts to OS 8.2 and the update notice reappears.

[convicte]

Should we assume this matter will be addressed in 8.5 in any way?

The change log doesn't indicate anything specifically related.

[mikeplanzer]

Should we assume this matter to be addresses in 8.5 in any way?

Yes - I've tried with installing 8.5 but still having the same issue.

By the way, there is also an discussion on the home-assistant forum where some others confirm the same issue: https://community.home-assistant.io/t/unable-to-update-home-assistant-os-stuck-on-os-8-1/444328/15

[agners]

@mikeplanzer that referenced community thread has a lot of problems: ha core update --version 2022.8.4 is the wrong command, as this is to update the core. Then 2022.8.4 is not a valid OS version. OS versions are 8.4 or 8.5.

From your last description, it seems that you are not having an update problem, but problem with a new installation? This are different things...

In general, HAOS 8.5 has been tested with updating and new installation on a Raspberry Pi 4. So the problem is likely related to your setup, e.g. SD card has not beeing flashed properly or similar. Make sure to follow the installation guide at https://www.home-assistant.io/installation/raspberrypi. If the problem persists, please create a new issue with exact description of your environment, including hardware configuration and the steps you took to flash the SD card.

[mikeplanzer]

Thanks for the reply @agners,

• the community thread also references the correct command which unfortunately didn't solve the problem.
• As written in this ticket on, it is an update Problem, the thread you are referencing I wrote "to make sure I’t not my current configuration/installation". Meaning just out of curiosity I also tried with a new installation with yes, same problem. Of course I can also create a ticket for that if needed.
• I followed the installation guide as linked and successfully flashed every version starting from 7.0 going upwards to 8.4 but booting only works up to 7.6

[ShonP40]

Having the same issue on an RPi 4, I’m currently stuck on 8.2 Home Assistant’s settings page only shows that I can update to 8.5 (not even 9), which doesn’t work as described by other users here.

I’ll try to force update it to 9.2 through SSH (ha os update --version 9.2) (already tried that for 8.5), but I don’t think that it’ll work.

[ShonP40]

Also, is there a way to transfer a data disk to a new OS installation without formatting it?

(I currently have an SD Card to boot the OS, and an SSD for all the data)

[ShonP40]

I’ll try to force update it to 9.2 through SSH (ha os update --version 9.2) (already tried that for 8.5), but I don’t think that it’ll work.

Didn't work, it still reverted me back to 8.2

[agners]

Home Assistant’s settings page only shows that I can update to 8.5 (not even 9), which doesn’t work as described by other users here.

This is expected: The Supervisor offers the last version of the current major release before jumping to the next major release. This is the best tested migration path, so we offer that by default.

Most of the time a direct upgrade (as you forced it through console) works too.

I need logs of the system after the failed attempt to better understand the issue. Do you have SSH debug shell access to that system (port 22222)?

[ShonP40]

This is expected: The Supervisor offers the last version of the current major release before jumping to the next major release. This is the best tested migration path, so we offer that by default.

Yea realized this later

I need logs of the system after the failed attempt to better understand the issue. Do you have SSH debug shell access to that system (port 22222)?

Yes To what directory are those logs being saved to though?

[ShonP40]

Also, I don't know if its related to this, but every change I'm doing to my config.txt file gets reverted as soon as I restart the RPi

[uddinkayyum]

Hello, i found a way to update OS without reformating data. Note: if you are using mmc for boot and ssd/hdd for data, then can't update os (mmc set on read only mode) as per "common task".

try this for os update: need: linux os (gparted)

1. flash homeassistant to mmc using official rpi imager.
2. change label of "hass-data" partition to "hass-data-old"

After this no need to configure anything. above method i did many times.

[ShonP40]

I'll try it in a couple days if there really no other ways to make it update

(P.S: I'm using an SDCard for booting & a SATA SSD as a data disk)

[ShonP40]

Finally got some time to mess with it, and found out that the SDCard just locked itself into read-only mode Which is why it wasn't writing any changes/updates.

Ended up just making the RPi boot off the SATA M.2 SSD I had in it (as the datadisk before) instead

[github-actions[bot]]

There hasn't been any activity on this issue recently. To keep our backlog manageable we have to clean old issues, as many of them have already been resolved with the latest updates. Please make sure to update to the latest Home Assistant OS version and check if that solves the issue. Let us know if that works for you by adding a comment 👍 This issue has now been marked as stale and will be closed if no further activity occurs. Thank you for your contributions.