Switch Internet Access no longer available

[daloki83]

The problem

Hi,

it looks like its the same problem --> #83209

I have two important devices (1xPC via LAN and 1x iPad via Wifi) which i want to control the internet access. But Randomly these switches will only be available sometimes. It seems that this is also independent if the device is on or offline.

Using a FritzBox7590AX

What version of Home Assistant Core has the issue?

core-2023.5.4

What was the last working version of Home Assistant Core?

No response

What type of installation are you running?

Home Assistant OS

Integration causing the issue

AVM FRITZ!Box Tools

Link to integration documentation on our website

https://www.home-assistant.io/integrations/fritz

Diagnostics information

Just started with Debug...

    homeassistant.components.fritz: debug
    fritzconnection: debug 

Log ASAP

EDIT: Logs attached

home-assistant.zip config_entry-fritz-ba458ce300325029df0c6de1b73d2909.json.txt

Example YAML snippet

No response

Anything in the logs that might be useful for us?

No response

Additional information

No response

[home-assistant[bot]]

Hey there @mammuth, @aarondavidschneider, @chemelli74, @mib1185, mind taking a look at this issue as it has been labeled with an integration (fritz) you are listed as a code owner for? Thanks!

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Code owners of fritz can trigger bot actions by commenting:

• @home-assistant close Closes the issue.
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[daloki83]

Same Situation in latest Beta: Home Assistant 2023.6.0b4 Supervisor 2023.06.0 Operating System 10.2 Frontend 20230601.1 - latest

Even the device is offline (but connected and ready for WOL) it should be possible to trigger this switch....as it is in FritzBox Webfrontend...or do i miss something?

[daloki83]

Just in case this matters....bug still present in Home Assistant 2023.6.1 Supervisor 2023.06.1 Operating System 10.2 Frontend 20230608.0 - latest

[daloki83]

Short update (still present): Home Assistant 2023.6.2 Supervisor 2023.06.2 Operating System 10.3 Frontend 20230608.0 - latest

FRITZ!OS: 7.56

[Lifth1309]

I've got the same issue. I know it has been there since at least a year, but i didn't bother much since i'm using very few device trackers and internet-access-switches.

I am also getting the following warning on a daily basis:

Logger: homeassistant.helpers.entity
Source: helpers/entity.py:754
First occurred: 26. Juni 2023 um 22:53:52 (6 occurrences)
Last logged: 05:53:23

    Update of switch.fritz_box_7590_wi_fi_xxx_2_4ghz is taking over 10 seconds
    Update of switch.fritz_box_7590_wi_fi_xxx_5ghz is taking over 10 seconds
    Update of switch.fritz_box_7590_wi_fi_xxx_gast is taking over 10 seconds

Could that be related?

[chemelli74]

Isn't cleanup service working in such a case ?

[propi62]

i have the same problem since 04.08.2023. all devices show internet access disabled

[chemelli74]

i have the same problem since 04.08.2023. all devices show internet access disabled

Devices are connected to fritz and available for HA when you experience the issue ?

Simone

[mib1185]

@propi62 which fritzbox model and fritzos version do you use (maybe your version is to old as in #97543)?

[propi62]

devices are connected and available in ha: i have the FRITZ!Box 7583 with FRITZ!OS: 7.56 my ha is: Home Assistant 2023.8.1

the problem startet 2023.08.04 at 19.00 Uhr. maybe after updateing homeassistant (i dont know exactly)

[mib1185]

Hi @propi62

please enable debug logging, restart HA and provide the home-assistant.log To do so add the following to your configuration.yaml:

logger:
  default: info
  logs:
    homeassistant.components.fritz: debug

Further if possible please download and provide the diagnostics data for this integration.

Note: it is better to drag the log into the comment (which will add it as an attachment) and not copy paste as it is hard to read logs in GitHub.

[mib1185]

Hi @propi62 does the issue still persists even with 2023.8.2 ? if yes, did you already try the cleanup service?

[propi62]

Still persists in 2023.8.2 Already tried cleanup. Device shows at home but online switch does not work.

[mib1185]

what exactly mean "online switch does not work"? please post the detailed state information of the failing switch entity (from developer tools -> states)

[propi62]

what exactly mean "online switch does not work"? please post the detailed state information of the failing switch entity (from developer tools -> states)

i mean the possibility to turn Internet ON and OFF on specific Devices. (kids tablets, TV's, etc) i deleted the integration and installed again. does still not work. the online switches are all turned off, but internet is working on this devices.

[chemelli74]

the online switches are all turned off, but internet is working on this devices.

We always need fresh log to debug the issue

Simone

[propi62]

today it worked again. i did not change anything.

[issue-triage-workflows[bot]]

There hasn't been any activity on this issue recently. Due to the high number of incoming GitHub notifications, we have to clean some of the old issues, as many of them have already been resolved with the latest updates. Please make sure to update to the latest Home Assistant version and check if that solves the issue. Let us know if that works for you by adding a comment 👍 This issue has now been marked as stale and will be closed if no further activity occurs. Thank you for your contributions.