Neptun Smart shows up in Tuya as (unsupported) and has no entities

[mrumskiy]

The problem

Hello,

I have added my leakage protection system to the Smart Life app where it works as expected. It automatically appeared in Tuya Integration as a device, but with the text (not supported) in the name. There are also no objects created for the Neptun Smart.

Is this a bug or am I doing something wrong?

Thanks and all the best

What version of Home Assistant Core has the issue?

core-2023.1.2

What was the last working version of Home Assistant Core?

No response

What type of installation are you running?

Home Assistant Supervised

Integration causing the issue

Tuya

Link to integration documentation on our website

https://www.home-assistant.io/integrations/tuya

Diagnostics information

tuya-5fe4c1d21bb39517a1af3f210008e10d-Neptun Smart-1a785500de82ab68a1528c832bf1b679.json.txt

Example YAML snippet

No response

Anything in the logs that might be useful for us?

No response

Additional information

No response

[home-assistant[bot]]

Hey there @tuya, @zlinoliver, @frenck, mind taking a look at this issue as it has been labeled with an integration (tuya) you are listed as a code owner for? Thanks!

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• @home-assistant close Closes the issue.
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[hmartinez82]

I can see the same issue after updating to Core 2023.1.4

[flash709]

2023.1.7 the problem is still there

[TonTon-Macout]

confirm

[TonTon-Macout]

а кто знает, может это надо нептунов самих пинать, апи какоенить может изменилось и это им исправлять надо?

[TonTon-Macout]

если вдруг кому будет полезно, то есть интеграция sst_cloud, через нее все подключилось, на гитхабе: SST Cloud Integration вроде все работает

[issue-triage-workflows[bot]]

There hasn't been any activity on this issue recently. Due to the high number of incoming GitHub notifications, we have to clean some of the old issues, as many of them have already been resolved with the latest updates. Please make sure to update to the latest Home Assistant version and check if that solves the issue. Let us know if that works for you by adding a comment 👍 This issue has now been marked as stale and will be closed if no further activity occurs. Thank you for your contributions.