core Switchbot Lock Ultra - get stuck in locking/unlocking

The problem

When I lock or unlock the door the state get stuck in "locking/unlocking" until I reload the integration. I have a bluetooth proxy right next to it and it responds fast when I control it. Here is a screenshot (its german): The orange part seen here is the "unlocking" state.

What version of Home Assistant Core has the issue?

2025.6.0b4

What was the last working version of Home Assistant Core?

No response

What type of installation are you running?

Home Assistant OS

Integration causing the issue

SwitchBot Bluetooth

Link to integration documentation on our website

https://www.home-assistant.io/integrations/switchbot/

Diagnostics information

No response

Example YAML snippet

Anything in the logs that might be useful for us?

Additional information

No response

Jun 08 '25 20:06 Xlinx64

Hey there @danielhiversen, @renierm26, @murtas, @eloston, @dsypniewski, @zerzhang, mind taking a look at this issue as it has been labeled with an integration (switchbot) you are listed as a code owner for? Thanks!

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Jun 08 '25 20:06 home-assistant[bot]

Same here

Jun 13 '25 05:06 richmann03

This is still happing for me sometimes on 2025.6

Jun 13 '25 07:06 remcom

Same in 2025.6.1

Jun 15 '25 05:06 daicol

Same here. Reloading the device does fix the issue.

Jun 15 '25 21:06 davidrpfarinha

I'm facing the same issues with my SwitchBot Lock (Version 1, not Pro, not Ultra). I've set up an automation that reloads the integration when the lock is in locking/ unlocking state for 15 seconds as a workaround.

Jun 16 '25 06:06 alsFC

It seems to be a Bluetooth issue for me. I switched the Bluetooth config to passive scanning and the Lock Pro is back to 100%. Lock Ultra still has same issue so I removed it and placed near adaptor (RPi 4) and it worked fine. Will look at a usb adaptor and place ot closer to devices. The Lock Ultra is furthest away and only -77/9 RSSI.

Jun 16 '25 06:06 daicol

Same as this I think https://github.com/home-assistant/core/issues/142316

Jun 25 '25 12:06 Samywamy10

The beta version has been released. You can refer to https://github.com/home-assistant/core/releases/tag/2025.7.0b0 to update to the beta version, Let me know if you have any issue in this version

Jun 26 '25 02:06 zerzhang

I installed my Lock Ultra today and had the same issue. Installed the beta and it seems to have resolved the issue.

Jun 26 '25 12:06 TsaneTips

Same in 2025.6.3 (will be unlocked for 25min - ongoing) - in the Switchbot APP it is unlocked since 1 hour Bluetooth-Signal show -76 dBm, is connected via "Shelly Plus Plug S gen2" with RSSI -51 Firmware v1.7

Jun 28 '25 08:06 Sup3rMario

@Sup3rMario you can upgrade to the beta version and retry

Jun 28 '25 08:06 zerzhang

I got similar issue with my Pro 2025.6.3, When unlock it stuck on unlocking-unlocked . unlocking-unlock over and over every few minutes.

Jun 28 '25 12:06 huuscript

Hello everyone, unfortunately no improvement in 2025.7.0. random events are still triggered. Sometimes it is also displayed as blocked during the locking process, which is not true. I hope that there will be a fix soon so that I can use the automations again.

Jul 03 '25 07:07 Killtroy

For me since the first 2025.7 beta the lock pro and ultra doesn't show any issues anymore with hanging states or state changes when nothing is changing.

I do see sometimes when its the lock is locking that it shows as jamming in HA. So instead of unlocked -> locking -> locked it shows unlocked -> jammed -> locked. But it happens very sporadicly, most of the time the states show correctly.

Jul 03 '25 07:07 remcom

Ok were the features not integrated in the last release or will they be integrated in another release, currently I can't see any entries in the blog that refer to the Switchbot lock https://www.home-assistant.io/blog/2025/07/02/release-20257/

Jul 03 '25 08:07 Killtroy

@Killtroy The fix is in all the 2025.7 beta's and the official 2025.7 release as far i'm aware. Not sure why you still having the issue. I was just reporting that for me all the major issues are currently resolved.

Jul 03 '25 08:07 remcom

Hello everyone, after thorough testing and recalibration I can now confirm that there is definitely an improvement! As remcom has already written, a message appears from time to time that it is jammed, but the message occurs very rarely and is therefore negligible. Thanks to support for the fix! BR, Peter

Jul 04 '25 06:07 Killtroy

Hello everyone, The latest version has completely solved this problem, Upgrade to the latest version for a better experience!

Jul 23 '25 02:07 zerzhang

@home-assistant close

Jul 23 '25 02:07 zerzhang