Tado unexpected error fetching tado data

[girtsn]

The problem

when setting up, throws this error, but it is showed only for a small moment, visually to an end user it would look like Tado keeps on forgetting that it was already authenticated

2025-04-05 12:40:00.228 ERROR (MainThread) [homeassistant.components.tado.coordinator] Unexpected error fetching tado data Traceback (most recent call last): File "/usr/src/homeassistant/homeassistant/helpers/update_coordinator.py", line 380, in _async_refresh self.data = await self._async_update_data() ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/src/homeassistant/homeassistant/components/tado/coordinator.py", line 101, in _async_update_data devices = await self._async_update_devices() ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/src/homeassistant/homeassistant/components/tado/coordinator.py", line 137, in _async_update_devices return await self.hass.async_add_executor_job(self._update_device_info, devices) ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ File "/usr/local/lib/python3.13/concurrent/futures/thread.py", line 59, in run result = self.fn(*self.args, **self.kwargs) File "/usr/src/homeassistant/homeassistant/components/tado/coordinator.py", line 143, in _update_device_info device_short_serial_no = device["shortSerialNo"] ~~~~~~^^^^^^^^^^^^^^^^^ KeyError: 'shortSerialNo'

What version of Home Assistant Core has the issue?

core-2025.4.1

What was the last working version of Home Assistant Core?

No response

What type of installation are you running?

Home Assistant Container

Integration causing the issue

Tado

Link to integration documentation on our website

No response

Diagnostics information

No response

Example YAML snippet

Anything in the logs that might be useful for us?

Additional information

No response

[home-assistant[bot]]

Hey there @erwindouna, mind taking a look at this issue as it has been labeled with an integration (tado) you are listed as a code owner for? Thanks!

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[erwindouna]

Are you using Tado X devices?

[girtsn]

Are you using Tado X devices?

Indeed, and I just saw that this integration does not support tado X, sorry...

[maxcerny]

@erwindouna any plans to support Tado X in the near future?

[erwindouna]

@erwindouna any plans to support Tado X in the near future?

Yes, it's under development. It takes a bit more time since multiple of people are involved. We want to get this in and work seamlessly.

[maxcerny]

@erwindouna any plans to support Tado X in the near future?

Yes, it's under development. It takes a bit more time since multiple of people are involved. We want to get this in and work seamlessly.

Very nice! I don't want to push, but any timeframe? I was using a custom component that supported Tado X, but it broke in one of the latest updates.

[jphansendk]

@erwindouna any plans to support Tado X in the near future?

Yes, it's under development. It takes a bit more time since multiple of people are involved. We want to get this in and work seamlessly.

@erwindouna Any update on this? :-)

[erwindouna]

@erwindouna any plans to support Tado X in the near future?

Yes, it's under development. It takes a bit more time since multiple of people are involved. We want to get this in and work seamlessly.

@erwindouna Any update on this? :-)

So far there's no news on this topic. There's a dependency on other people and no real commits have been added recently.

[maxcerny]

@erwindouna any plans to support Tado X in the near future?

Yes, it's under development. It takes a bit more time since multiple of people are involved. We want to get this in and work seamlessly.

@erwindouna Any update on this? :-)

So far there's no news on this topic. There's a dependency on other people and no real commits have been added recently.

@erwindouna Is there any way I can help out with this? I really miss this feature. I don't want to start from scratch, so I'm asking where to pick up.

[erwindouna]

@erwindouna Is there any way I can help out with this? I really miss this feature. I don't want to start from scratch, so I'm asking where to pick up.

@karlbeecken is the person working on it. Maybe he can share an update.

[baelen-git]

Adding myself to this thread as I'm also eager to use this feature. For now it could be helpful to update the error message so it's clear Tado X is not supported without having to look at the docs?

[jippevd]

Just wanted to share I'm also eager to use this function

[issue-triage-workflows[bot]]

There hasn't been any activity on this issue recently. Due to the high number of incoming GitHub notifications, we have to clean some of the old issues, as many of them have already been resolved with the latest updates. Please make sure to update to the latest Home Assistant version and check if that solves the issue. Let us know if that works for you by adding a comment 👍 This issue has now been marked as stale and will be closed if no further activity occurs. Thank you for your contributions.

[girtsn]

Hello, the issue still persists

[anongeek]

Hello, monitoring this thread as this issue persists.

[josef0xb]

Short serial no with tado x integration. Looks like we have this bug there maybe a year?