Sense integration not reporting usage

[N3rd7]

The problem

The usage (daily, weekly monthly and bill) usage has not been reporting for any of the devices recognized in Sense since March 5th. All system up to date, and I don't know/remember if this coincides with a HAOS update or not. The only value that continues to be reported for all devices are their respective power on/off, and for some the power W (not all though).

What version of Home Assistant Core has the issue?

core-2025.3.3

What was the last working version of Home Assistant Core?

No response

What type of installation are you running?

Home Assistant OS

Integration causing the issue

Sense

Link to integration documentation on our website

https://www.home-assistant.io/integrations/sense

Diagnostics information

No response

Example YAML snippet

Anything in the logs that might be useful for us?

I don't see anything.

Additional information

No response

[home-assistant[bot]]

Hey there @kbickar, mind taking a look at this issue as it has been labeled with an integration (sense) you are listed as a code owner for? Thanks!

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[kbickar]

What was the last version it was working?

[N3rd7]

2025.2 was working for sure. I don't recall when I updated to 2025.3, 2025.3.2 or 2025.3.3.

[chiefspecialk]

I commented this on issue #140034 and it seems only a few of us have noticed this issue. 2025.2.5 was working as it should. 2025.3.2 fix the main issue in #140034 but this issue of not seeing the individual items daily, weekly, monthly, and yearly usage tracking was still present.

[kbickar]

I would assume they're related in some way but I can't reproduce it with my install/account

[GHJJ123]

My HASS has a bunch of unavailable Sense entities now, such as the daily info that I use for my energy dashboard.

[GHJJ123]

My HASS has a bunch of unavailable Sense entities now, such as the daily info that I use for my energy dashboard.

NM, I just updated to the latest HASS and it fixed the issue, looks like the changelog had a Sense fix.

Core: 2025.3.3 Supervisor: 2025.03.3

[N3rd7]

Unfortunately the HAOS update did not help on my end ;

[chiefspecialk]

I would assume they're related in some way but I can't reproduce it with my install/account

I'm not sure how your instance is working. If it's unclear what we are talking about it's the energy readings under individual devices (like fridge, freezer, etc). I'm seeing Power and On status when the device is running but the Energy readings aren't getting added up. I think a lot of us use these in the Energy panel so we can easily see how much of each hour devices we track use.

[GHJJ123]

I would assume they're related in some way but I can't reproduce it with my install/account

I'm not sure how your instance is working. If it's unclear what we are talking about it's the energy readings under individual devices (like fridge, freezer, etc). I'm seeing Power and On status when the device is running but the Energy readings aren't getting added up. I think a lot of us use these in the Energy panel so we can easily see how much of each hour devices we track use.

Ah I see what you're talking about now, yeah I dont have totals for my individual detected appliances (they arent giving me total), but I never really used it much since, I'll be honest, Sense never really detected many useful appliances for me lol.

I've only used the total energy usage (which I use to keep track against my solar usage) which is working with the new HASS version.

Honestly, Sense is vapourware to me, I should have went with Emporia instead :(

[ptr727]

My device called "solar" and "sense energy monitor" is no longer reporting any data, device called "sense" is reporting, and device called "other" is reporting energy usage.
Something seems to have happened with the devices or device names in the recent past?

[bluecrystaldex]

I'm experiencing the same problem - power (wattage) and status (binary on/off) are still showing up, but all fields that previously tracked consumption in kWh are zero.

[chiefspecialk]

Curious if anyone who maintains this integration has made any progress on this issue?

[N3rd7]

I was wondering that this morning myself, hope someone can fix the issue!

[bluecrystaldex]

Same, this is really frustrating.

[kbickar]

I'm still not able to reproduce the issue and it is showing up correctly in my install:

If someone would be able to do some tests with the library directly, maybe we could track down what the difference is

[N3rd7]

I am not skilled in program/code, but if you want me to try or check anything specific, I'd be happy to try, you'll just need to guide me though... That's my "Always On" sensor. All other sensors are the same: no bill/daily/monthly/weekly/yearly energy, only the power indicates a value (which does not report in the energy dashboard).

[jmoses]

I'm still not able to reproduce the issue and it is showing up correctly in my install:

If someone would be able to do some tests with the library directly, maybe we could track down what the difference is

I'm seeing this (as well as my power state not being available) and I'd be willing to share my sense creds for you to explore? I tried to see what was coming back using the underlying sense library and I couldn't make immediate sense (ha) of how to use it to check.

Or to run some arbitrary python scripts to capture data or whatever

[bluecrystaldex]

I reached out to Sense support earlier this week about this issue, and got this response:

To answer your question about Home Assistant—this integration is unofficial and not supported by Sense. While we understand many users rely on it, we don’t actively maintain or test for compatibility with Home Assistant.

Recently, we introduced limits on API call volume due to past overuse, which impacted overall system performance. In addition, updates made to the Sense app are not designed with Home Assistant in mind, so changes on our end may unintentionally break functionality.

While I know this isn't optimal and may be disappointing I want to be clear on this.

I followed up by asking if the aforementioned API limits were pushed out around the beginning of March, which is when this thread was created, and they responded in the affirmative. I'm seeing the following show up quite often in my HA logs:

2025-04-20 20:52:43.205 ERROR (MainThread) [homeassistant.components.sense.coordinator] Timeout retrieving data: API websocket timed out

I'm also leveraging the Sense integration with >50 Hue bulbs and >20 TP-Link smart plugs, along with Emulated Kasa courtesy of HA, so I wouldn't be surprised if my device count in Sense is significantly higher than most users. @kbickar, any chance you think this might be the underlying issue? Happy to help troubleshoot if I can.

[ptr727]

If they implemented rate limiting then the API call should not timeout it should return a rate limit error, unless what they really mean is the system can't handle the load.

[N3rd7]

Sense sucks for doing that, but I might have found a way to circumvent their failure to sustain useful service. Since my device still report power in watts, I am creating integral sensors that can calculate energy consumption in kwh. The newly created entity can then be added to the energy dashboard. https://www.home-assistant.io/integrations/integration I don't know yet if this is a viable solution, I created a few of those integral sensors for my highest consuming devices, to see if it actually works. Fingers crossed!

[kbickar]

I'm not sure it's the API rate limiting. It sends all the trend data out in one message so unless they're cutting up that message or something for users with a high number of devices then you'd see the normal trend data not working too. Plus it's not all users that are affected by it

[chiefspecialk]

Sense sucks for doing that, but I might have found a way to circumvent their failure to sustain useful service. Since my device still report power in watts, I am creating integral sensors that can calculate energy consumption in kwh. The newly created entity can then be added to the energy dashboard. https://www.home-assistant.io/integrations/integration I don't know yet if this is a viable solution, I created a few of those integral sensors for my highest consuming devices, to see if it actually works. Fingers crossed!

Integral sensors are a work around and I've used them when I wanted to add UPS units to my energy panel so made a few for some sense devices. Problem with them you can only see daily, weekly, monthly from the energy panel, the sensor will just show total if you look it up in your helpers. I'd prefer the integration work and it's weird it still works for some.

[pwags]

For what it's worth, my usage reporting stopped upon upgrading to 2025.3.2 from 2025.2.5.

As a test, I spun up a docker container on different machine with 2025.2.5 and I have usage data from Sense.

Repeating the same exercise with a clean container, every later versions starting with 2025.3.1 reports no usage.

So it would appear that the issue isn't necessarily related to my Sense monitor but rather something changed between 2025.2.5 and 2025.3.1 that is causing this.

[N3rd7]

True, I almost forgot, it also crapped out for me after an update. Thank you. Now I wonder what was changed in the update that might affect how Sense is working (or not), and more importantly, what was changed that only affect some systems and not other.

[AtrosPepsi]

Sense sucks for doing that, but I might have found a way to circumvent their failure to sustain useful service. Since my device still report power in watts, I am creating integral sensors that can calculate energy consumption in kwh. The newly created entity can then be added to the energy dashboard. https://www.home-assistant.io/integrations/integration I don't know yet if this is a viable solution, I created a few of those integral sensors for my highest consuming devices, to see if it actually works. Fingers crossed!

Integral sensors are a work around and I've used them when I wanted to add UPS units to my energy panel so made a few for some sense devices. Problem with them you can only see daily, weekly, monthly from the energy panel, the sensor will just show total if you look it up in your helpers. I'd prefer the integration work and it's weird it still works for some.

What do you mean? I've setup a few as integral sensors and they work fine and seem to "attach" to the sense devices just fine, so they show overall usage, and when I'm looking at the daily usage chart, it shows properly.

[kbickar]

One thing that occurred to me is we're looking for the value of energy from the grid as that's an always increasing value to know if it's updated, but it's possible Sense might not be providing that to users that don't have anything to send power TO the grid like solar.

If someone could help:

1. Open your browser
2. Visit https://home.sense.com/devices/always_on
3. Right click and hit "Inspect"
4. Click the network tab
5. Reload the page
6. Find one of the lines on the list on the left starting with "trends?monitor_id=..."
7. Click "Preview" on the right
8. Look for the "from_grid" value
9. Provide that here (possibly the whole response)

[ptr727]

[bluecrystaldex]

I do not have anything returning power to the grid, just pulling from it. Here's the response you requested, @kbickar :

[N3rd7]

I also don't have solar or anything returning to the grid; I had 3 trends?monitor_id lines, see below: