BTH-500A 350

[DogDaM18]

The problem

Boiler not in the list but work in the android app.

What version of Home Assistant Core has the issue?

core-2025.1.4

What was the last working version of Home Assistant Core?

No response

What type of installation are you running?

Home Assistant OS

Integration causing the issue

A. O. Smith

Link to integration documentation on our website

https://www.home-assistant.io/integrations/aosmith

Diagnostics information

No response

Example YAML snippet

Anything in the logs that might be useful for us?

Additional information

No response

[home-assistant[bot]]

Hey there @bdr99, mind taking a look at this issue as it has been labeled with an integration (aosmith) you are listed as a code owner for? Thanks!

Code owner commands

Code owners of aosmith can trigger bot actions by commenting:

• @home-assistant close Closes the issue.
• @home-assistant rename Awesome new title Renames the issue.
• @home-assistant reopen Reopen the issue.
• @home-assistant unassign aosmith Removes the current integration label and assignees on the issue, add the integration domain after the command.
• @home-assistant add-label needs-more-information Add a label (needs-more-information, problem in dependency, problem in custom component) to the issue.
• @home-assistant remove-label needs-more-information Remove a label (needs-more-information, problem in dependency, problem in custom component) on the issue.

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aosmith documentation aosmith source _{^{(message by IssueLinks)}}

[bdr99]

@DogDaM18 Thanks for reporting this. Can you please export a diagnostics log from the A. O. Smith integration, and share the file with me here?

[DogDaM18]

home-assistant_aosmith_2025-02-04T05-09-24.421Z.log

[DogDaM18]

config_entry-aosmith-01JK7HP83PY368TC2T56K7Y2X0 (1).json

[bdr99]

Thanks. It looks like your water heater is a commercial gas water heater. These are not currently working with the integration, but I'm hoping to fix this issue soon!

See https://github.com/home-assistant/core/issues/131747 for a related issue with a similar model.

[issue-triage-workflows[bot]]

There hasn't been any activity on this issue recently. Due to the high number of incoming GitHub notifications, we have to clean some of the old issues, as many of them have already been resolved with the latest updates. Please make sure to update to the latest Home Assistant version and check if that solves the issue. Let us know if that works for you by adding a comment 👍 This issue has now been marked as stale and will be closed if no further activity occurs. Thank you for your contributions.

[bdr99]

Not stale, this is still in progress.

[issue-triage-workflows[bot]]

There hasn't been any activity on this issue recently. Due to the high number of incoming GitHub notifications, we have to clean some of the old issues, as many of them have already been resolved with the latest updates. Please make sure to update to the latest Home Assistant version and check if that solves the issue. Let us know if that works for you by adding a comment 👍 This issue has now been marked as stale and will be closed if no further activity occurs. Thank you for your contributions.