Samsung Smart TV, after update fiwmware to lasted version - can't turn on from home assistant

[kanteruk]

The problem

after update firmware to latest version - i can't turn on TV from home assistant, but turn off - work fine. Samsung Smart App alsoe work fine - can turn on/off.

error log: logger: homeassistant.components.samsungtv source: components/samsungtv/entity.py:96 integration: Samsung Smart TV

Attempting to turn on remote.tv55 via Wake-On-Lan; if this does not work, please ensure that Wake-On-Lan is available for your device or use a turn_on automation Attempting to turn on media_player.tv55 via Wake-On-Lan; if this does not work, please ensure that Wake-On-Lan is available for your device or use a turn_on automation

What version of Home Assistant Core has the issue?

core-2024.11.2

What was the last working version of Home Assistant Core?

core-2024.11.2

What type of installation are you running?

Home Assistant OS

Integration causing the issue

Samsung Smart TV

Link to integration documentation on our website

https://www.home-assistant.io/integrations/samsungtv

Diagnostics information

No response

Example YAML snippet

No response

Anything in the logs that might be useful for us?

No response

Additional information

No response

[home-assistant[bot]]

Hey there @chemelli74, @epenet, mind taking a look at this issue as it has been labeled with an integration (samsungtv) you are listed as a code owner for? Thanks!

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[iloveicedgreentea]

I’m also having this issue. The only thing that changed was the new tv update. Ever since that I have to turn it on with the remote

[chemelli74]

Missing basic info: model and firmware level ?

[iloveicedgreentea]

For me it’s a s90c on version 2011. It was the one UI update

[kanteruk]

TV: QE55Q80C Firmware: T-PTMCDEUC-0080-2013.1

[chemelli74]

TV: QE55Q80C Firmware: T-PTMCDEUC-0080-2013.1

Firmare in nearly 2 years old, so I doubt it was released in the last few days.

[iloveicedgreentea]

TV: QE55Q80C Firmware: T-PTMCDEUC-0080-2013.1

Firmare in nearly 2 years old, so I doubt it was released in the last few days.

Does that account for the oneui update? The integration does not turn on the tv anymore immediately after this update. I tried to add the tv again multiple times. It does get autodiscovered while off but doesn’t turn on with home assistant.

[kanteruk]

TV: QE55Q80C Firmware: T-PTMCDEUC-0080-2013.1

Firmare in nearly 2 years old, so I doubt it was released in the last few days.

Firmare date is Nov 11. 2024 you can see on official site https://www.samsung.com/uk/support/model/QE55S90CATXXU/#downloads It issue was after update firmware. Maybe samsung changed the Wake On LAN logic. This works through the Smartging integration, but it requires an internet connection.

[Lari0]

I have same issue on S85D model. The on off switch in HA works but like a power button on a tv remote if you put it in a off position it will toggle power state ( if tv was on it it will power off , and reverse). Also for the HA on off to work on TV option for 'ip remote' and 'power on with mobile' settings must be enabled on the tv. Firmware ver: 1201.8

[kemem11]

Hi. I also have a problem turning on my Samsung QE55QN85 TV after the update. However, I noticed that I can turn it on by toggling the switch multiple times.

Home Assistant Core: 2024.11.3 Supervisor: 2024.11.4 Operating System: 13.2

[gabrifly]

Same problem, on Samsung S90C. Was working fine, but now it does not turn on. I also confirm that pushing the remote toggle multiple times works, but it's not ideal.

[gabrifly]

I figured something out. For some reason, only the TV Off or TV Remote Off commands work, but instead of only turning the TV Off, they now act as change state buttons, meaning that, if I fire TV Off command, and the TV is off, it will turn on, whereas if the TV was on, it will turn off. The other commands have no effect, and for some reason, I can only fire them through automations, and not through the regular controls.

[iloveicedgreentea]

I second the above switching my automations to just send turn off works. Not ideal but at least something works for now

[marcindanisz]

I Can't turn it back on no matter which button i spam in HA.

TV button off - turns the TV off (standby) Remote button off - shutdowns it completely

spamming the buttons won't turn it on no matter from which state, but If I try to turn it on via TV button in HA after few secs HA thinks that it is properly turned on, because i can see volume and source buttons appearing but the screen is still black and in standby. TV connected via WiFi. Can't tell if it worked earlier because I'm trying for the first time.

TV: UE55NU8002 Firmware: T-KTM2DEUC-1341.2, BT - S

[iloveicedgreentea]

I Can't turn it back on no matter which button i spam in HA.

TV button off - turns the TV off (standby) Remote button off - shutdowns it completely

spamming the buttons won't turn it on no matter from which state, but If I try to turn it on via TV button in HA after few secs HA thinks that it is properly turned on, because i can see volume and source buttons appearing but the screen is still black and in standby. TV connected via WiFi. Can't tell if it worked earlier because I'm trying for the first time.

TV: UE55NU8002 Firmware: T-KTM2DEUC-1341.2, BT - S

Have you tried sending media_player.turn_off when it’s off? Works for me at the moment

[guifidalgo]

I'm having a similar issue. I had an automation to change sources on my M8 Smart Monitor and since the OneUI update it stopped working. I was using 'media_player.select_source'

[kostiklv]

I had the same issue after One UI upgrade on Samsung M8 monitor. Just sending action.turn_off was turning on the monitor (as described above), but it was not changing the state, so subsequent automation that I have was seeing the monitor as off and trying to turn it on again (by using turn off action).

I've fixed this by using a Device Turn On automation (explained here: https://www.home-assistant.io/integrations/samsungtv#turn-on-action). The automation sends KEY_POWER remote command when the monitor (or TV) is requested to turn on. This way you don't need to change existing automation, as the turn_on action will be handled properly.

alias: Turn On Monitor via KEY_POWER
description: >-
  Overwrite Turn On action to send KEY_POWER command instead of default Wake on LAN
triggers:
  - trigger: samsungtv.turn_on
    entity_id: media_player.home_office_monitor
conditions: []
actions:
  - action: remote.send_command
    data:
      command: KEY_POWER
      device_id: "{{ trigger.device_id }}"
mode: single

Note, that if you turn off the monitor/TV and try to turn it on again immediately - it might not work. It works reliably after 30-60 seconds.

[Maciejonos]

I had the same issue, this is what worked for me: requires the "Wake on LAN" addon

alias: Turn ON TV fix
description: ""
triggers:
  - device_id: _your device id here_
    domain: samsungtv
    type: samsungtv.turn_on
    trigger: device
conditions: []
actions:
  - action: remote.send_command
    data:
      command: KEY_POWER
      device_id: _your device id here_
  - data:
      mac: _your mac address here (of the tv)_
    action: wake_on_lan.send_magic_packet
mode: single

[TheFab21]

Hello, question to all, are you TV's wired to network or connected with wifi ? wol (WOW) is not possible if TV is powered off, may be a eco setting should change the state of your tv's wifi card. update : i've tried wired, no change.... In my case for Ue40d8000 it seems that it's a hardware limitation

[kemem11]

The Samsung QE55QN85 TV is up to date, but it still can't be turned on and off like before. I kindly ask you to solve the problem.

[mrota83]

Same problem, on Samsung S90C. Was working fine, but now it does not turn on. I also confirm that pushing the remote toggle multiple times works, but it's not ideal.

Same here with my 55QN60D

[gabrifly]

I had the same issue after One UI upgrade on Samsung M8 monitor. Just sending action.turn_off was turning on the monitor (as described above), but it was not changing the state, so subsequent automation that I have was seeing the monitor as off and trying to turn it on again (by using turn off action).

I've fixed this by using a Device Turn On automation (explained here: https://www.home-assistant.io/integrations/samsungtv#turn-on-action). The automation sends KEY_POWER remote command when the monitor (or TV) is requested to turn on. This way you don't need to change existing automation, as the turn_on action will be handled properly.

alias: Turn On Monitor via KEY_POWER
description: >-
  Overwrite Turn On action to send KEY_POWER command instead of default Wake on LAN
triggers:
  - trigger: samsungtv.turn_on
    entity_id: media_player.home_office_monitor
conditions: []
actions:
  - action: remote.send_command
    data:
      command: KEY_POWER
      device_id: "{{ trigger.device_id }}"
mode: single

Note, that if you turn off the monitor/TV and try to turn it on again immediately - it might not work. It works reliably after 30-60 seconds.

Worked like a charm, thank you sir.

[SRJohnston]

I can confirm KEY_POWER works for me as well from a cold start on the SAMSUNG QE50QN90CATXXU . I was using samsung smartthings and added my 2 tv's into it as a workaround and was able to switch them on using smartthings, but this is a much cleaner way of doing it.

The wake on lan integration in home assistant wan't working for me, but this method does. Thank you @kostiklv for the suggestion!

[Experien1985]

Same problem with my QN90D it wont turn on, just turn on with the turn off command, not big problem now that I found out. My 2019 q85r works as intended though!

[Experien1985]

@chemelli74, @epenet is this fixable? Can you add something on documentation in known problems. Lost days of my life (i know my choice) trying to find the solution for this!

[paco3346]

Not sure if this is the same issue as everyone else, but I've noticed that my TV (UN65NU7100) stops responding to ALL WoL packets after a few weeks. I'm now just in the habit of unplugging power for a few seconds every 2 weeks and everything works as expected without any workarounds.

[issue-triage-workflows[bot]]

There hasn't been any activity on this issue recently. Due to the high number of incoming GitHub notifications, we have to clean some of the old issues, as many of them have already been resolved with the latest updates. Please make sure to update to the latest Home Assistant version and check if that solves the issue. Let us know if that works for you by adding a comment 👍 This issue has now been marked as stale and will be closed if no further activity occurs. Thank you for your contributions.

[andre487]

I have the same issue on QE65QN90DAUXRU

It works when send turn_off to the switched off TV but turn_on doesn't work.

[marksieczkowski]

I have the same issue with a UN65JU7000.