core Error when settgin up home connect integration

The problem

Getting message "404 Not Found: Requested route ('hca-reu-production.hcf-bshg.com') does not exist.", when trying to (re-)setup home connect

What version of Home Assistant Core has the issue?

core-2024.10.3

What was the last working version of Home Assistant Core?

No response

What type of installation are you running?

Home Assistant OS

Integration causing the issue

home connect

Link to integration documentation on our website

https://www.home-assistant.io/integrations/home_connect/

Diagnostics information

When trying to fix a "token expired" error by th integration, I tried to re-install it

Logger: homeconnect
Quelle: components/home_connect/api.py:72
Erstmals aufgetreten: 09:23:28 (1 Vorkommnisse)
Zuletzt protokolliert: 09:23:28

Token expired.

1st I deleted the device (dishwasher) from the integration Then I removed the "login information" Then I tried to re-install the integration, adding my Client ID and Client Secret. When I select "add" (Hinzufügen), the above message "404 Not Found: Requested route ('hca-reu-production.hcf-bshg.com') does not exist." appears.

Example YAML snippet

No response

Anything in the logs that might be useful for us?

No response

Additional information

No response

Oct 19 '24 13:10 Rainerlan

Hey there @davidmstraub, mind taking a look at this issue as it has been labeled with an integration (home_connect) you are listed as a code owner for? Thanks!

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Oct 19 '24 13:10 home-assistant[bot]

Same here. But I also tried to reinstall the Android App on my smartphone and are getting a failure message. So I think the problem is on the home connect server side.

Unfortunately the "hotline" is not working during the weekend.

Oct 19 '24 13:10 wittimagic

Same here

Oct 19 '24 13:10 jan-wern

My home connect integration stoped working as well probably a server side issue since nothing changed on my side Always the same *&^$%&^%#^% with integrations that depend on the cloud!

Oct 19 '24 13:10 Maart3nL

Same here integration stoppt working think its a Server issue

error massege: Error setting up entry karl-müller@irgendwas for home_connect

Oct 19 '24 14:10 AuTHeNTiiiX

same here - is this integration still supported in home assistant? I mean, it looks quite abandoned project.

Oct 19 '24 14:10 armlemos

Same issue here. Seems to be broken

Oct 19 '24 14:10 ThePatzen

same here, server-side issue

Oct 19 '24 15:10 coenfuze

Since a few days now this integration has issues, though I'd say they are server side. First I thought my API token was expired, but this is not the case. While resetting it up I had loads of issues, but in the end it worked again on Thursday. Though yesterday problems came back without having touched Home Assistant configuration.

homeassistant.log mentions lines like: homeconnect.api.HomeConnectError: {'key': '503', 'description': 'Home Connect subsystem not available. Please try it again.'} requests.exceptions.HTTPError: 504 Server Error: Gateway Time-out for url: https://api.home-connect.com/api/homeappliances/events

The regular IOS app has intermittent issues as well. Currently even displaying the image below (in Dutch) when launching it.

Oct 19 '24 15:10 remconiesten

same problem recently

Oct 19 '24 16:10 schannath

same problem recently

Oct 19 '24 17:10 AndreasKanarek

IT seem that the Servers in Home Connect Site are down, No Problem of Homeassistent

Oct 19 '24 17:10 jan-wern

Same here.

Huge problems this week. Worked in between for some hours. Deleted Home Connect developer application and created new one. Newly trying to register Home Connect in HA fails now completely.

In the app all week long there is a message, that there are connection dropouts and that it will work soon again. Also contacted Siemens support - they have no clue at all...

Oct 19 '24 17:10 wf2020

It's an issue on the Home connect server side. In the Bosch app there is a note that they have an issue and they are working on it.

Oct 19 '24 18:10 Jarod2801

Notification in Home Connect app as well.

Oct 19 '24 18:10 coenfuze

It is OK again.

Oct 19 '24 21:10 jan-wern

Indeed it's working again - wondering for how long...

Oct 19 '24 22:10 wf2020

My integration still dont wants to start what can i do?

edit: Full restart of HA fixed it lets see how long its working

Oct 19 '24 23:10 AuTHeNTiiiX

My integration still dont wants to start what can i do?

edit: Full restart of HA fixed it lets see how long its working

Reload the device/integration

Oct 19 '24 23:10 Jarod2801

Seems BSH worked on their server problem. its working again on my side

Oct 20 '24 07:10 Rainerlan