MELCloud After core update, no climate entity

[alfonsomolaro]

The problem

In the MelCloud integration disappear the climate entity of air conditioner, there are visible only energy and temperature sensors

What version of Home Assistant Core has the issue?

2024.1.6

What was the last working version of Home Assistant Core?

2024.1.5

What type of installation are you running?

Home Assistant OS

Integration causing the issue

MELCloud

Link to integration documentation on our website

No response

Diagnostics information

No response

Example YAML snippet

No response

Anything in the logs that might be useful for us?

No response

Additional information

No response

[home-assistant[bot]]

Hey there @vilppuvuorinen, mind taking a look at this issue as it has been labeled with an integration (melcloud) you are listed as a code owner for? Thanks!

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[rubentje1991]

Same issue here. When reverting to a backup with version 2024.1.5, the climate entity is available again. Then the temperature sensor is not available anymore in my case, but that is less an issue because the sensor value is stil shown in the climate card. And the room temperatures here are read out via separate zigbee sensors.

[petebanham]

Same issue for me as well. Both my Climate entities (Heating and Water) from my heat pump have gone. MEL Cloud is working fine and reverting to 2024.1.5 didn't help me :-(

[ilkka-h]

Yep, My controls lost too. I still can see Sensors

Mel cloud working just fine.

[johhn2nd]

Yes same here.

[Schlichi83]

Same here. Hope there will be a fix soon…

[maeklund86]

Same here. Tried to re-activate the integration but that just led to the climate-entity missing.

[alponamor]

Yes, same here.

[johanmartinus]

Same over here.!

[cjb1975]

Same problem

[BaptisteBruneau]

Same problem for me

[IgorSimic]

Same problem for me. Climate disappeared, but I still have sensors. It it happened suddenly today, after home assistant restart, but my melcloud android app still works.

[simonk0606]

I've lost it all now too ! I had the on/off control still but not the temperature sensor, and now, after restart, I lost all control. Even my acces to melcloud with an text " We have detected excessive traffic from your account, your access to the service has been limited for a few hours."

Annoying!!

[gianpalm]

Same here: no more visibility and control over my 4 Climate entities. No sensors either. The LOG says "This request has been throttled due to an excessive amount of traffic to our service.". Tried MelCloud App and had the same message. Wonder how that could've happend: I just did an update from 2023.12.x (where all was working fine, since months) to the latest 2024.1.6 and everything for MelCloud stopped.

[gianpalm]

@simonk0606 Yes, now I noticed the same message on my App...hope that the "few hours" are not too many. Funny is that on the second HA system I have (Backup), not updated (yet), MelCloud seem to be working fine (same credentials). Quite a mystery for me...

[rabelejo]

I have the same problem since i update home Assistant from 2023.12 to 2024.1.6.

[simonk0606]

@gianpalm Weird indeed ! All those connections in for me a little bit magic every time, but sometime it's over magic too ! I don't have backup... I just have to cross my finger 🤞 and hope for bug correction!

[RSDynamics]

As of today around 15:00 CET I run into the same issue. Was already running 2024.1.6 so I think Mitsubishi has upped their security. There also was an update of the Melcloud iOS app a few days ago so this seems the most likely to me.

The reduction of polling can solve this issue but my log shows me a specific endpoint. aiohttp.client_exceptions.ClientResponseError: 429, message='This request has been throttled due to an excessive amount of traffic to our service.', url=URL('https://app.melcloud.com/Mitsubishi.Wifi.Client/EnergyCost/Report')

This endpoint only has new data once a day after midnight and as far as I know is not used by HA at the moment. I think the standard endpoints can be requested every minute. When you leave the app/website open it does the same.

In my opinion the pymelcloud component should only call the endpoints it uses the data from but I expect that will require a bit of a redesign of the component.

I don't have experience with python but willing to assist when needed.

Edit: Also I see that MELCloud is fed with information from the heat pump only every 2 minutes so more than every 2 minutes not needed.

[DaanDeSmedt]

Observing identical behavior on my Home Assistant (HA) setup, comprising Home Assistant 2023.7.2, Supervisor 2024.01.1, and Operating System 10.3. After updating Supervisor to the 2024.01.1 version, I began noticing peculiar readings on MelCloud-related entities.

Assuming due to multiple restarts of HA. And hitting the MelCloud webservice rate-limits. Encountering the same rate limiting issue within the MelCloud app ("We have detected excessive traffic from your account, your access to the service has been limited for a few hours.").

To prevent undesired web service calls, I have temporarily disabled the MelCloud integration. I intend to re-enable it in a few hours to assess the situation.

Additionally, I've reached out to the local MelCloud support for any relevant information. Any updates will be shared accordingly.

[iamtheeric]

I had the devices in powered off state since a week(trough Shelly 1pm plus). My account got locked as well. Group control is still working in app/web🤣

I guess Mitsubishi blocked everyone on purpose. No more HA integration?? 😔 as I understood the polling rate isn’t very high.

[nitrosurf]

hi, I just re-enabled the melcloud integration. everything is ok, everything works like before

[davidsmoker]

Yesterday after core update the same problem. 4 devise no more available, restart HA 3 times... everything bake to normal.

[IgorSimic]

Hi, mine is working again too. Yesterday evening I just disabled integration, and this morning i reenabled it.

[Schlichi83]

I didn‘t deactivate it yesterday and even after several restarts I‘m still missing the climate entities. Any advice?

[IgorSimic]

I didn‘t deactivate it yesterday and even after several restarts I‘m still missing the climate entities. Any advice?

Try to deactivate, and leave it until tomorow. It need some time to "settle down", I think.

[Aylmer666]

Same issue

[rabelejo]

It works now. But i don't know the reason.

[Zefke]

Same problem here since yesterday after the update, also the app is not working due to excessive traffic from the account

[AmmokSkater]

Same issue here. My MELCloud App tells me: "We have detected excessive traffic from your account, your access to the service has been limited for a few hours"

[mainudo]

Same issue since last update