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surepetcare - cat flap: "ERROR (UN)LOCKING DEVICE - PLEASE CHECK IMMEDIATELY"
The problem
This integration has suddenly become rather flakey; it had been working fine until recently (last 2 days) where it's been failing.
The error doesn't give much away unfortunately:
Traceback (most recent call last):
File "/lsiopy/lib/python3.11/site-packages/homeassistant/components/script/__init__.py", line 594, in _async_run
return await self.script.async_run(script_vars, context)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/lsiopy/lib/python3.11/site-packages/homeassistant/helpers/script.py", line 1578, in async_run
return await asyncio.shield(run.async_run())
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/lsiopy/lib/python3.11/site-packages/homeassistant/helpers/script.py", line 420, in async_run
await self._async_step(log_exceptions=False)
File "/lsiopy/lib/python3.11/site-packages/homeassistant/helpers/script.py", line 470, in _async_step
self._handle_exception(
File "/lsiopy/lib/python3.11/site-packages/homeassistant/helpers/script.py", line 493, in _handle_exception
raise exception
File "/lsiopy/lib/python3.11/site-packages/homeassistant/helpers/script.py", line 468, in _async_step
await getattr(self, handler)()
File "/lsiopy/lib/python3.11/site-packages/homeassistant/helpers/script.py", line 951, in _async_if_step
await self._async_run_script(if_data["if_then"])
File "/lsiopy/lib/python3.11/site-packages/homeassistant/helpers/script.py", line 1069, in _async_run_script
await self._async_run_long_action(
File "/lsiopy/lib/python3.11/site-packages/homeassistant/helpers/script.py", line 666, in _async_run_long_action
return long_task.result()
^^^^^^^^^^^^^^^^^^
File "/lsiopy/lib/python3.11/site-packages/homeassistant/helpers/script.py", line 1578, in async_run
return await asyncio.shield(run.async_run())
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/lsiopy/lib/python3.11/site-packages/homeassistant/helpers/script.py", line 420, in async_run
await self._async_step(log_exceptions=False)
File "/lsiopy/lib/python3.11/site-packages/homeassistant/helpers/script.py", line 470, in _async_step
self._handle_exception(
File "/lsiopy/lib/python3.11/site-packages/homeassistant/helpers/script.py", line 493, in _handle_exception
raise exception
File "/lsiopy/lib/python3.11/site-packages/homeassistant/helpers/script.py", line 468, in _async_step
await getattr(self, handler)()
File "/lsiopy/lib/python3.11/site-packages/homeassistant/helpers/script.py", line 720, in _async_device_step
await device_action.async_call_action_from_config(
File "/lsiopy/lib/python3.11/site-packages/homeassistant/components/device_automation/action.py", line 71, in async_call_action_from_config
await platform.async_call_action_from_config(hass, config, variables, context)
File "/lsiopy/lib/python3.11/site-packages/homeassistant/components/lock/device_action.py", line 88, in async_call_action_from_config
await hass.services.async_call(
File "/lsiopy/lib/python3.11/site-packages/homeassistant/core.py", line 2035, in async_call
response_data = await coro
^^^^^^^^^^
File "/lsiopy/lib/python3.11/site-packages/homeassistant/core.py", line 2072, in _execute_service
return await target(service_call)
^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/lsiopy/lib/python3.11/site-packages/homeassistant/helpers/entity_component.py", line 235, in handle_service
return await service.entity_service_call(
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/lsiopy/lib/python3.11/site-packages/homeassistant/helpers/service.py", line 876, in entity_service_call
response_data = await _handle_entity_call(
^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/lsiopy/lib/python3.11/site-packages/homeassistant/helpers/service.py", line 948, in _handle_entity_call
result = await task
^^^^^^^^^^
File "/lsiopy/lib/python3.11/site-packages/homeassistant/components/lock/__init__.py", line 99, in _async_lock
await entity.async_lock(**remove_entity_service_fields(service_call))
File "/lsiopy/lib/python3.11/site-packages/homeassistant/components/surepetcare/lock.py", line 88, in async_lock
await self.coordinator.lock_states_callbacks[self._lock_state](self._id)
File "/lsiopy/lib/python3.11/site-packages/surepy/client.py", line 347, in lock_out
return await self._set_lock_state(device_id, LockState.LOCKED_OUT)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/lsiopy/lib/python3.11/site-packages/surepy/client.py", line 373, in _set_lock_state
raise SurePetcareError("ERROR (UN)LOCKING DEVICE - PLEASE CHECK IMMEDIATELY!")
surepy.exceptions.SurePetcareError: ERROR (UN)LOCKING DEVICE - PLEASE CHECK IMMEDIATELY!
What version of Home Assistant Core has the issue?
core-2023.11.3
What was the last working version of Home Assistant Core?
core-2023.11.3
What type of installation are you running?
Home Assistant Container
Integration causing the issue
surepetcare
Link to integration documentation on our website
https://www.home-assistant.io/integrations/surepetcare/
Diagnostics information
No response
Example YAML snippet
No response
Anything in the logs that might be useful for us?
No response
Additional information
No response
Hey there @benleb, @danielhiversen, mind taking a look at this issue as it has been labeled with an integration (surepetcare) you are listed as a code owner for? Thanks!
Code owner commands
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(message by CodeOwnersMention)
surepetcare documentation surepetcare source (message by IssueLinks)
![home-assistant[bot] avatar](https://avatars.githubusercontent.com/in/97978?v=4 "Published by a pub.dev verified publisher"){kind=small}
With debug logging on SurePet api returns a 422 Unprocessable Content error message
2023-12-12 18:35:47.996 INFO (MainThread) [surepy.client] 🐾 [38;2;255;0;255m·[0m PUT app.api.surehub.io/api/device/9XXXXXX/control: 422 | <ClientResponse(https://app.api.surehub.io/api/device/9XXXXXX/control) [422 Unprocessable Entity]>
<CIMultiDictProxy('Date': 'Tue, 12 Dec 2023 17:35:47 GMT', 'Content-Type': 'application/json; charset=utf-8', 'Transfer-Encoding': 'chunked', 'Connection': 'keep-alive', 'Server': 'nginx', 'Access-Control-Allow-Origin': '*', 'api-supported-versions': '1.0', 'Strict-Transport-Security': 'max-age=31536000; includeSubdomains; preload', 'X-Frame-Options': 'DENY', 'X-Content-Type-Options': 'nosniff', 'X-XSS-Protection': '1; mode=block')>
Same issue here and it´s also been happening for the last couple of days or so, it seems SurePetcare have done anything at their end that broke the integration.
Similar issue is happening when trying to set the pet location to inside/outside:
Traceback (most recent call last):
File "/usr/src/homeassistant/homeassistant/components/websocket_api/commands.py", line 238, in handle_call_service
response = await hass.services.async_call(
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/src/homeassistant/homeassistant/core.py", line 2067, in async_call
response_data = await coro
^^^^^^^^^^
File "/usr/src/homeassistant/homeassistant/core.py", line 2104, in _execute_service
return await target(service_call)
^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/src/homeassistant/homeassistant/components/surepetcare/__init__.py", line 235, in handle_set_pet_location
await self.surepy.sac.set_pet_location(device_id, Location[location.upper()])
File "/usr/local/lib/python3.11/site-packages/surepy/client.py", line 335, in set_pet_location
raise SurePetcareError(f"Setting position of {pet_id} failed!")
surepy.exceptions.SurePetcareError: Setting position of xxxxxxx failed!
Can confirm, I have the same issue. Tried removing the integration and login again, but that fails as well. This might be related
They changed the API url. I opened #105459 for this and also there is discussion on surepy as mentioned by @ivo-toby (https://github.com/benleb/surepy/pull/200)
Sunday i updated home-assistant (docker) from 2023.8.4 (not really sure about the .4) to version 2023.12.1. it looks like coincidence but since then the integration stopped working and gave the same message as above.
the strange thing is that the status of the pet is working. just checked, if i change the location of the pet in the official app. it will reflect in home-assistant.
So requests are working fine. only updates are not working (update pet location from app. or unlocking the flap)
I'm encountering the same issue, where all functionality has ceased. Upon deleting the login in HA, I'm now unable to log back in (ADD ENTRY - Failed to connect).
We would be very greatfull when someone is able to fix it.
Moreover, it would be amazing if there is a way to read the Timeline (for example to be able to know which cat used which cat window) and to be able to manage the cat permissions for a cat window from HA.
Same issue here, started two days ago. Removed the integration and now can't log back in.
I have the same problem since yesterday evening (HA version 2023.11.3). I see status changes to flaps and cat locations, but I no longer send commands to lock and unlock the cat flaps. Error message by trying to lock/unlock the flaps with HA: Error calling service lock/lock. ERROR (UN)LOCKING DEVICE - PLEASE CHECK IMMEDIATELY!
For what it's worth i use another project that just fixed this problem; so you might be able to take inspiration from their latest commits. https://github.com/fabieu/sureflap-api/issues/25#event-11256640641
there’s an open MR from a sureflap dev already, will merge it later today probably ✌️
Same problem here. It is still possible to read everything, but sending commands is impossible. Also already checked if the account I shared the Sure Petcare ecosystem with still has write access
It seems https://github.com/benleb/surepy/pull/201 solves the issue and it has been merged today, hopefully it will be available in Home Assistant soon
@benleb, I'm a bit confused. It looks like, from reading the above, that the issue was solved. But when I try to recreate the integration of Sure PetCare in my HA instance, it still doesn't work. Am I missing something?
The merge is slates for 2023.12.4 release, which isn't released yet, what build did you use?
@benleb, I'm a bit confused. It looks like, from reading the above, that the issue was solved. But when I try to recreate the integration of Sure PetCare in my HA instance, it still doesn't work. Am I missing something?
Need to wait for the next patch release?
The merge is slates for 2023.12.4 release, which isn't released yet, what build did you use?
Ah yes, this is the problem I'm still on core 2023.12.3 and, as you say, awaiting 12.4.. Just for my future edification, is there somewhere on the PR (or elsewhere) I could have seen this for myself?
The merge is slates for 2023.12.4 release, which isn't released yet, what build did you use?
Ah yes, this is the problem I'm still on core 2023.12.3 and, as you say, awaiting 12.4.. Just for my future edification, is there somewhere on the PR (or elsewhere) I could have seen this for myself?
more or less :D in the MR https://github.com/home-assistant/core/pull/106101 you can see it here
or in the sidebar
Another confirmation of the issue. I have updated to 2023.12.3. Still same issue. Don't know if it is helpful, here the error message:
Traceback (most recent call last):
File "/usr/src/homeassistant/homeassistant/components/websocket_api/commands.py", line 238, in handle_call_service
response = await hass.services.async_call(
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/src/homeassistant/homeassistant/core.py", line 2067, in async_call
response_data = await coro
^^^^^^^^^^
File "/usr/src/homeassistant/homeassistant/core.py", line 2104, in _execute_service
return await target(service_call)
^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/src/homeassistant/homeassistant/helpers/entity_component.py", line 272, in handle_service
return await service.entity_service_call(
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/src/homeassistant/homeassistant/helpers/service.py", line 878, in entity_service_call
single_response = await _handle_entity_call(
^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/src/homeassistant/homeassistant/helpers/service.py", line 948, in _handle_entity_call
result = await task
^^^^^^^^^^
File "/usr/src/homeassistant/homeassistant/components/lock/__init__.py", line 107, in _async_lock
await entity.async_lock(**_add_default_code(entity, service_call))
File "/usr/src/homeassistant/homeassistant/components/surepetcare/lock.py", line 88, in async_lock
await self.coordinator.lock_states_callbacks[self._lock_state](self._id)
File "/usr/local/lib/python3.11/site-packages/surepy/client.py", line 339, in lock
return await self._set_lock_state(device_id, LockState.LOCKED_ALL)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/usr/local/lib/python3.11/site-packages/surepy/client.py", line 373, in _set_lock_state
raise SurePetcareError("ERROR (UN)LOCKING DEVICE - PLEASE CHECK IMMEDIATELY!")
surepy.exceptions.SurePetcareError: ERROR (UN)LOCKING DEVICE - PLEASE CHECK IMMEDIATELY!
There seem to be other integrations which have the same/similar issue: #660020
There is no need to add more comments to this issue confirming it´s still there, as previously mentioned the issue is already fixed but it will not be available to everyone until the 2023.12.4 is released. If anyone wants to manually implement the changes in their HA instance you can follow these instructions: https://github.com/benleb/surepy/pull/201#issuecomment-1862579709
Version 2023.12.4 has been released. @Stono once you update your HA instance please close this issue if it is fixed after the update