Matter Devices appear offline

[clickme83]

trafficstars

Describe the issue you are experiencing

Since Version 5.1.2 my Matter devices appear sporadic offline. Re-Subscription failed

What type of installation are you running?

Home Assistant OS

Which operating system are you running on?

Home Assistant Operating System

Which add-on are you reporting an issue with?

Matter Server

What is the version of the add-on?

5.1.2

Steps to reproduce the issue

1. Update to Version 5.1.2
2. Wait

System Health information

System Information

version	core-2024.2.1
installation_type	Home Assistant OS
dev	false
hassio	true
docker	true
user	root
virtualenv	false
python_version	3.12.1
os_name	Linux
os_version	6.1.74-haos
arch	x86_64
timezone	Europe/Berlin
config_dir	/config

Home Assistant Community Store

GitHub API	ok
GitHub Content	ok
GitHub Web	ok
GitHub API Calls Remaining	5000
Installed Version	1.34.0
Stage	running
Available Repositories	1392
Downloaded Repositories	28

Home Assistant Cloud

logged_in	false
can_reach_cert_server	ok
can_reach_cloud_auth	ok
can_reach_cloud	ok

Home Assistant Supervisor

host_os	Home Assistant OS 11.5
update_channel	stable
supervisor_version	supervisor-2024.01.1
agent_version	1.6.0
docker_version	24.0.7
disk_total	30.8 GB
disk_used	14.2 GB
healthy	true
supported	true
board	ova
supervisor_api	ok
version_api	ok
installed_addons	Studio Code Server (5.15.0), Grafana (9.1.3), InfluxDB (5.0.0), Terminal & SSH (9.9.0), Matter Server (5.1.2), Samba Backup (5.2.0), Samba share (12.3.0), Vaultwarden (Bitwarden) (0.21.1), Plex Media Server (3.1.1), Mosquitto broker (6.4.0), Whisper (1.0.2), Piper (1.4.0), openWakeWord (1.8.2)

Dashboards

dashboards	2
resources	21
views	3
mode	storage

Recorder

oldest_recorder_run	February 7, 2024 at 08:49
current_recorder_run	February 12, 2024 at 09:17
estimated_db_size	497.73 MiB
database_engine	sqlite
database_version	3.44.2

Anything in the Supervisor logs that might be useful for us?

-

Anything in the add-on logs that might be useful for us?

2024-02-13 22:45:03 core-matter-server chip.DMG[126] ERROR Subscription Liveness timeout with SubscriptionID = 0x989bb348, Peer = 01:000000000000000F
2024-02-13 22:45:03 core-matter-server matter_server.server.device_controller.[node 15][126] INFO Previous subscription failed with Error: 50, re-subscribing in 0 ms...
2024-02-13 22:45:08 core-matter-server root[126] INFO Re-subscription succeeded!
2024-02-13 22:45:08 core-matter-server matter_server.server.device_controller.[node 15][126] INFO Re-Subscription succeeded

2024-02-13 22:45:08 core-matter-server matter_server.server.device_controller.[node 15][126] INFO Re-Subscription succeeded
2024-02-14 21:38:44 core-matter-server chip.DMG[126] ERROR Subscription Liveness timeout with SubscriptionID = 0x8e96b992, Peer = 01:000000000000000F
2024-02-14 21:38:44 core-matter-server matter_server.server.device_controller.[node 15][126] INFO Previous subscription failed with Error: 50, re-subscribing in 0 ms...
2024-02-14 21:39:15 core-matter-server chip.DIS[126] ERROR Timeout waiting for mDNS resolution.
2024-02-14 21:39:29 core-matter-server chip.DIS[126] ERROR OperationalSessionSetup[1:000000000000000F]: operational discovery failed: src/lib/address_resolve/AddressResolve_DefaultImpl.cpp:119: CHIP Error 0x00000032: Timeout
2024-02-14 21:39:29 core-matter-server chip.DMG[126] ERROR Failed to establish CASE for re-subscription with error 'src/lib/address_resolve/AddressResolve_DefaultImpl.cpp:119: CHIP Error 0x00000032: Timeout'
2024-02-14 21:39:29 core-matter-server matter_server.server.device_controller.[node 15][126] INFO Previous subscription failed with Error: 50, re-subscribing in 7455 ms...
2024-02-14 21:39:29 core-matter-server matter_server.server.device_controller[126] INFO Marked node 15 as offline

Additional information

Nothing, except of the update, changed in my Setup

[JNoVernay]

Hi, I beleived to have quite the same issue. I also use the 5.1.2 Matter Server add on. I've got some Apple TV and Home pods that supported the keychain. I run HA on a green box (updated to last version). A very few times, I get through the Matter Server restart having the last action “core-matter-server matter_server.server.device_controller.[node 1][126] INFO Subscription succeeded”. But on 9 to 100 restart’s, it stops before and failed to have the subscription succeeded. (end of the journal info : "2024-02-19 19:58:21 core-matter-server matter_server.server.device_controller[126] INFO Node 1 discovered on MDNS 2024-02-19 19:58:21 core-matter-server matter_server.server.device_controller.[node 1][126] INFO Setting up attributes and events subscription. 2024-02-19 19:58:21 core-matter-server matter_server.server.vendor_info[126] INFO Fetched 163 vendors from DCL. 2024-02-19 19:58:21 core-matter-server matter_server.server.vendor_info[126] INFO Saving vendor info to storage." And nothing more.)

And whenever I get through, it last some minutes, few hours ones a while and failed again. Is there something to do to have it stable and successful? Thanks,

[marcelveldt]

Next time please report issues with Matter in the core issue tracker, I do not often check here. This is a duplicate of this issue: https://github.com/home-assistant/core/issues/110218

Good news is that we've just released matter server add-on version 5.2.0 (which includes matter server 5.6.0) that should fix the issue described in this report.

[github-actions[bot]]

This issue has been automatically marked as stale because it has not had recent activity. It will be closed if no further activity occurs. Thank you for your contributions.