Run multiple timers at the same time

[itnovative]

Hi, We work on multiple projects/issues at the same time. Is it possible to get a new option when starting a new timer if a timer is already running in a different project

"Keep both timers running separately" or "Start timer separately from running timer"

This would really help our workflow. Thanks in advance!

[arBmind]

Thank you for your participation. Hourglass operates under the assumption, that every login can only work at one thing at a time. Even if you had multiple timers, it would allow you to book time only once per user.

Maybe you can explain a bit more how your workflow operates and how multiple timers would help here..

[itnovative]

Hi, Well I will give you an example.

Phone rings, user has support question. We go to the project A, start the timer, log-in to the customer's computer and start our work, registering all activities in Redmine.

While we are working on project A the phone rings again. We go to the project B (a different one this time), start the timer, log-in to his computer to fix the problem. Meanwhile the first timer should keep on running because the work for project A is not finished (installing updates, running a virusscan, etc)

So in our workflow we sometimes run 2 or 3 projects at the same time switching between them to be time efficient. All this time for these different projects has to be registered and booked separately on the project because this time has to be invoiced.

I have been looking for timers that can run multiple instances at the same time but unfortunately have not found them...

[itnovative]

Hi, any chance that this functionallity is possible? Thanks in advance

[arBmind]

Hi, I can follow your reasoning. But this is not the use case this extension was developed for.

I would be a significant refactoring. So unless someone pays for this, my guess is that it wont happen.