Game crash on first loading

[eugostodebatata12]

Idk why but the game crash everytime on the first loading after hedgehog engine intro show up,there are also issues in the sconsole

[DeaTh-G]

Please give us your hardware specifications in accordance to the bug report issue template:

### Specifications
Fill out the following details:
 - CPU: (e.g. Intel Core [...], AMD Ryzen [...], etc.)
 - GPU: (e.g. NVIDIA GeForce [...], Radeon HD [...], Intel HD [...], etc.)
 - GPU Driver: (e.g NVIDIA driver 545.XX, AMD driver 24.X.X, etc.)
 - OS: (e.g. Windows 10, Windows 11, Linux distro)
 - Version: (e.g. 1.0.0)

[eugostodebatata12]

Ah,sorry for not putting it!

Intel(R) Core(TM) i3-6006U CPU @ 2.00GHz 2.00 GHz Intel(R) HD Graphics 520 Windows 10 22H2

[DeaTh-G]

Please check your GPU Driver version too, and update to the latest version to test again.

[joaokkjk]

good morning, afternoon and night! the same happens with my installation too, plus, we both have the same specs. my hardware in specific is the lenovo ideapad 320 - 14lkb. i believe this is something gpu related.

[eugostodebatata12]

Please check your GPU Driver version too, and update to the latest version to test again.

I'm with 31.0.101.2125,I also tried to redownload it and it still doesn't work

[joaokkjk]

more on this:

those are my direct x specs, including the version it is in, which is "direct x 12"

[NinjaMaskass]

i think until next update we,user of intel hd graphics 520,can't play the game,we need to patch the glitch

[eugostodebatata12]

Do you have the dlcs installed? This may fix the issue I think

[NinjaMaskass]

i've tested with and without dlcs and we crashed again and again and again....

[gstroin]

Opening config.toml (AppData/Roaming/UnleashedRecomp) and manually changing GraphicsAPI to Vulkan might fix the issue at the cost of visual glitches

[NinjaMaskass]

is it normal than i don't have anything in the Graphics device space

[NinjaMaskass]

IT WORKED!!!!!!!!

[joaokkjk]

It worked here too.

The white lines are a hardware issue, not a software one.

[NinjaMaskass]

i think the game tried to choose beetween direct x 12 and vulkan and end up choosing neither of them

[NinjaMaskass]

making the game closes himself

[chachobo]

I have the same issue but change it to vulkan didnt work

[Vier04]

yeah i have the same issue i change it to vulkan it still didn't work i also update my graphic driver it still didn't work. i also update the game with the last update

[Beanlink]

I have the same issue I tryed a lot of solutions but none of them changed anything at all I really whant to play this dam pc port but I cant because of vulkan not working on my pc and for some reason I cant do anything to fix it Please fix this error because a lot of old pc cant run the game not because those pc have similar hardware to most of the peoples hardware in which I have seen this error happen

[MorrowITerraLove]

I tried to play with the config file and couldn’t figure it out and I’m not sure if I need to put the driver name Intel(R) HD Graphics 630 And idk what’s a low spec video api to use and can’t use Vulkan unfortunately

[aidantox]

I have this issue still, absolutely nothing I have tried solves the program closing as soon as it starts loading past hedgehog engine screen. Hopefully this gets resolved

[DeaTh-G]

@aidantox Your issue isn't related to this but

• #599

[NitrousZX]

Opening config.toml (AppData/Roaming/UnleashedRecomp) and manually changing GraphicsAPI to Vulkan might fix the issue at the cost of visual glitches

Tried the Vulkan change in the config file (even though my issue was different, issue #641) and now the game won't even get past the loading screen to the main menu - Tested with and without DLCs.

[CenandoXD]

@eugostodebatata12 I also have the same problem and that if I meet the minimum requirements and I have already made many attempts changing the API to Vulkan and nothing and even so it does not pass the loading screen

[Denisquru]

I tried change API to Vulkan, still the same. Game freezes and crashes. And in console it shows: Missing required extension: VK_EXT_robustness2. Missing required extension: VK_KHR_buffer_device_address. Unable to create device. Required extensions are missing.

[LunashasArts]

IDK anything about coding, but I tried the Vulkan thing on the API and it did nothing, I still crash on the loading screen after hedgehog engine screen.

I’m putting my specs here to see if someone can help me, because I’m very lost and frustrated and want to play Unleashed:

[Denisquru]

Okay, I somehow made it worked, but I'm a bit confused on what I did. I think first I downloaded the old graphic driver, which, as somewhere was said, 100% supports the Vulkan, but nothing worked. Then I downloaded the latest update for driver, and it somehow made game work.

You should try find latest graphic driver update for your GPU and installed it in Device Manager by pressing "Update Driver", then you need to force the driver to update using the "Have Disk" button. Or you can try, if you have an Intel, download 15.45.34.5174 version for driver, and then download the newest

[YousefSlimani99]

ALRIGHTY, it worked! switching to "Vulkan" fixed the issue, now I can finally play the game at last, thank you so much for everything

[DeaTh-G]

This is likely related to

• #1271

This likely caused by launching the game in an unorthodox way that gets handled incorrectly in our code and thus the agility SDK (D3D12 folder and its contents) is not found by the game causing the game to crash after the movies. This would of course fix itself by setting the game to Vulkan as that needs to no extra files to function from the D3D12 folder. Moving the topic to this more relevant issue.