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Unable to boot the installer despite meeting minimum requirements

Open Ihi-spec opened this issue 9 months ago • 5 comments

So my GPU matches the system requirements but for some reason the installer doesn't work: My specs are: CPU: Intel Core i5-6300U CPU @ 2.40GHz GPU: Intel(R) HD Graphics 520 OS: Windows 11 Pro 64-bit Version: 10.0, Build 22000

Ihi-spec avatar Mar 10 '25 21:03 Ihi-spec

Try a RelWithDebInfo build and see if you can gather anything of interest from the console output when it happens.

Try updating your drivers.

Try changing the graphics API to "Vulkan" in the config.toml file in %AppData%/UnleashedRecomp

If you still get a crash, upload the most recent dump from %LocalAppData%/CrashDumps

DarioSamo avatar Mar 10 '25 22:03 DarioSamo

Try a RelWithDebInfo build and see if you can gather anything of interest from the console output when it happens.

Try updating your drivers.

Try changing the graphics API to "Vulkan" in the config.toml file in %AppData%/UnleashedRecomp

If you still get a crash, upload the most recent dump from %LocalAppData%/CrashDumps

Yeah that somehow worked, I should thank you for that

YousefSlimani99 avatar Mar 11 '25 04:03 YousefSlimani99

Yeah that somehow worked, I should thank you for that

Which one fixed it?

DarioSamo avatar Mar 11 '25 12:03 DarioSamo

didnt work. heres crash report

UnleashedRecomp.exe.12552.dmp

My drivers are up to date. Changed it to "Vulkan"

Ihi-spec avatar Mar 11 '25 16:03 Ihi-spec

Yeah that somehow worked, I should thank you for that

Which one fixed it?

By switching to "Vulkan" Graphics API (IDK why D3D12 didn't work? so odd)

YousefSlimani99 avatar Mar 11 '25 19:03 YousefSlimani99

@DarioSamo what's wrong with my pc?

Ihi-spec avatar Mar 12 '25 16:03 Ihi-spec

@DarioSamo what's wrong with my pc?

I haven't looked at it yet. Keep in mind we're swamped with reports and it'll be a while before somebody takes a look.

DarioSamo avatar Mar 12 '25 16:03 DarioSamo

oh sorry didn't realise how much work you devs go through. Hopefully you get a chance to look at it later when you have some time.

@DarioSamo what's wrong with my pc?

I haven't looked at it yet. Keep in mind we're swamped with reports and it'll be a while before somebody takes a look.

Ihi-spec avatar Mar 12 '25 21:03 Ihi-spec

Your crash occurs on a separate thread in D3D12Core.dll. I see no reason why D3D12 would be running if you switched to Vulkan correctly. I also don't see any Render Thread present. I think an external application is interfering and crashing the game. CC @blueskythlikesclouds

DarioSamo avatar Mar 13 '25 03:03 DarioSamo

@blueskythlikesclouds can you help?

Ihi-spec avatar Mar 13 '25 08:03 Ihi-spec

Please report your exact driver version following these instructions: https://www.intel.com/content/www/us/en/support/articles/000005589/graphics.html

DarioSamo avatar Mar 13 '25 12:03 DarioSamo

Version: 21.20.16.5076 Date: 2019-05-29

Ihi-spec avatar Mar 13 '25 17:03 Ihi-spec

Your driver is very out of date. Please try updating it from Intel's website.

https://www.intel.com/content/www/us/en/support/detect.html

DarioSamo avatar Mar 13 '25 17:03 DarioSamo

it says for some reason "Your Intel® drivers and software are up to date." and I can't update it. The newest one in the download center I can find is this, which i got an error with:

Image

Edit: shoot I realised the problem I need to update my driver to dch

Ihi-spec avatar Mar 13 '25 17:03 Ihi-spec

ok installed dch driver working fine now

Ihi-spec avatar Mar 13 '25 17:03 Ihi-spec