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System prevents reusing an email for a new user despite being cleared from an inactive account

Open LenaChigrina opened this issue 5 months ago • 1 comments

When attempting to create a new user with an email address, the system returns an error: "Contact already exists"

This email was previously assigned to a user who is now:

Inactive Email field is empty (cleared) Despite this, the system still blocks the reuse of this email address.

Required actions:

Investigate why the email remains "occupied" even after being cleared from an inactive user. Remove the email association from the old account to allow its reuse for a new user. Ensure proper handling of email addresses when deactivating a user or clearing user data. Expected behavior: If an email address is not linked to any active user and the field is cleared, the address should be available for reuse.

LenaChigrina avatar Jul 25 '25 08:07 LenaChigrina

Connected to Huly®: SELFH-175