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Document how to resolve SSL certificate errors with EPROTO codes

Open adas98012 opened this issue 3 years ago • 2 comments

We have several instances of client-side issues reported for SSL cerificate errrors (Refer: tickets 5284 5993

The error message would be similar to this:

ERROR:
{
code: EPROTO,
errno: EPROTO,
message:
request to <graphql-api> failed, reason: write EPROTO <....> alert handshake failure:..<...>: SSL alert number 40

The recommended resolution is to : whitelist the EPROTO error code (in client side code), allow the retry logic to be activated, and monitor the system for improvements or changes in the reconciliation process

We should update our Troubleshooting guide with this information : https://hasura.io/docs/latest/troubleshooting/index/

adas98012 avatar Oct 03 '22 17:10 adas98012

@adas98012 Hey, Could you assign this issue to me as i would like to work on it...Thanks!

Smartmind12 avatar Oct 05 '22 17:10 Smartmind12

@Stefmore02 @marionschleifer Kindly review my submission and propose recommendations if any! Also, requesting you to assign the "Hacktoberfest" label if possible. Thanks!

Smartmind12 avatar Oct 07 '22 15:10 Smartmind12

Issue closed thanks to #9077

Stefmore02 avatar Oct 25 '22 17:10 Stefmore02