Create a Guide: Product Analytics Best Practices

[ExperimentsInHonesty]

Overview

We need to create a guide to making Analytics so that we can get accurate metrics on users of your project

Action Items

• [x] Gather examples of how other Hack for LA projects have done, adding each example as a link in the resources section
  • [x] Once done, remove the "TG: Gather Examples" label and add the "TG: Draft Template" label
• [ ] Create a draft template, either in markdown format in this issue or a google doc in the ~old product management google drive~ new product management google drive>Product Management Guides
  • [ ] Once done, remove the "TG: Draft Template" label and add the "TG: Create Guide" label
• [ ] Create a guide on how to use the template
  • [ ] Once done, remove the "TG: Create Guide" label and add the "TG: Review Guide" label
• [ ] Review the guide with product management communities of practice
  • [ ] Once done, remove the "TG: Review Guide" label and add the "TG: Leadership Review" label
• [ ] Present to Hack for LA leadership team for sign off
  • [ ] Once approved, remove the "TG: Leadership Review" label and add the "TG: Place Guide" label
• [ ] Possibly create an issue template on .github
  • [ ] Include link to template under resources if you add it as a template in .github

Resources

• Refer to hackforla/product-management#123 for how to write a guide and the guide template
• Update issue hackforla/product-management#128 with the name of item you are working

Website Analytics

Top 20 web analytics tools from survey of 2000+ experts

To see what analytics tool a project is using

Look up their domain name at https://builtwith.com

used on Hack for LA projects

• Google Analytics
  • 311-data.org
• Mixpanel
  • 311-data.org

Session Replay

List of Session Replay Software options

used on Hack for LA projects

• HotJar
  • hackforla.org

[ExperimentsInHonesty]

@carolzjy are you still working on this guide, or do you want to be unassigned?

[carolzjy]

@carolzjy are you still working on this guide, or do you want to be unassigned? Hi Bonnie, I have not started working on this. I just un-assigned myself.

[ExperimentsInHonesty]

@carolzjy thanks!

[FeyiA]

Projects to check

• 100 Automations

  • [x] WIKI (nothing there)
  • [x] Issues
    • https://github.com/100Automations/Website/issues/23 - has requirements for what they wanted their analytics to do. Also contains the snippet of code that they used, and screenshots of GA
  • [x] Project cards (none)
  • [x] Slack

• 311 Data

• [x] Wiki

  • Hot Jar Notes of V1.
    • Requires access authorization I'll have to reach out to the team.
  • Data Analysis Google Docs Requires access authorization I'll have to reach out to the team.
  • Market Analysis Requires access authorization I'll have to reach out to the team.
  • Existing BI Dashboard with 311 data. Requires access authorization I'll have to reach out to the team.
    • [x] Issues (nothing here)
    • [x] Project cards (nothing here)
  • [x] Slack
  • Access the Data
    • [x] Wiki
    • Competitive Analysis. A google spreadsheet
    • [x] Issues
    • [x] Project Cards
    • [x] Slack (nothing here)

• BallotNav

  • [x] Wiki (nothing here)
  • [x] Issues (nothing here)
  • [x] Project Cards (nothing here)
  • [x] Slack

• Brigade Organizer's Playbook

  • [x] Wiki (nothing here)
  • [x] Issues (nothing here)
  • [x] Project Cards (nothing here)
  • [x] Slack (Can't find any slack channel with this name).

• Civic Tech Index

  • [x] Wiki (nothing here)
  • [x] Issues (nothing here)
  • [x] Project Cards (nothing here)
  • [x] Slack (nothing here)

• Civic Tech Jobs

  • [x] Wiki (nothing here)
  • [x] Issues
  • [x] Project Cards (same content as seen in issues)
  • [x] Slack

• Civic Tech Structure

  • [x] Wiki (nothing here)
  • [x] Issues (nothing here)
  • [x] Project Cards (nothing here)
  • [x] Slack (Nothing here)

• Data Science Projects

  • [x] Wiki (nothing here)
  • [x] Issues analytics deck from april 2020 collabathon Google slides.
  • [x] Project Cards (same example in issues)
  • [x] Slack checked the channel named 'Data - Science" (Nothing here)

• Design Systems

  • [x] Wiki (nothing here)
  • [x] Issues (nothing here)
  • [x] Project Cards (nothing here
  • [x] Slack (nothing here)

• Engage

  • [x] Wiki (this repo has no wiki)
  • [x] Issues (this repo has no issues)
  • [x] Project Cards (nothing here)
  • [x] Slack - Engage PRD A Google Doc

• Expunge-Assist (formerly known as Record Clearance)

  • [x] Wiki (nothing here)
  • [x] Issues (nothing here)
  • [x] Project Cards (nothing here)
  • [x] Slack (nothing here)

• Food Oasis

  • [x] Wiki (nothing here)
  • [x] Issues (nothing here)
  • [x] Project Cards https://github.com/hackforla/food-oasis/issues/1127
  • [x] Slack

• GreenEarthOS

  • [x] Wiki (nothing here)
  • [x] Issues (nothing here)
  • [x] Project Cards (nothing here)
  • [x] Slack (nothing here)

• Guides

  • [x] Wiki (nothing here)
  • [x] Issues (nothing here)
  • [x] Project Cards (nothing here)
  • [x] Slack (nothing here)

• HomeUniteUs

  • [x] Wiki (nothing here)
  • [x] Issues (nothing here)
  • [x] Project Cards (nothing here)
  • [x] Slack (nothing here)

• Internship project

  • [x] Wiki (nothing here)
  • [x] Issues (nothing here)
  • [x] Project Cards (nothing here)
  • [x] Slack (nothing here)

• Lucky Parking

  • [x] Wiki (nothing here)
  • [x] Issues (nothing here)
  • [x] Project Cards (nothing here)
  • [x] Slack (nothing here)

• Open Community Survey

  • [x] Wiki (nothing here)
  • [x] Issues (nothing here)
  • [x] Project Cards
  • [x] Slack (nothing here)

• People Depot

  • [x] Wiki (nothing here)
  • [x] Issues (nothing here)
  • [x] Project Cards (nothing here)
  • [x] Slack (nothing here)

• TDM Calculator

  • [x] Wiki (nothing here)
  • [x] Issues Develop Template to apply analytics to other web products. Requires access authorization I'll have to reach out to the team.
  • [x] Project Cards (nothing here)
  • [x] Slack

• VRMS

  • [x] Wiki (nothing here)
  • [x] Issues (nothing here)
  • [x] Project Cards
  • [x] Slack

• Hack for LA's Website

  • [x] Wiki (noting here)
  • [x] Issues (noting here)
  • [x] Project Cards (noting here)
  • [x] Slack (nothing here)

• Youth Justice Nav

  • [x] Wiki (noting here)
  • [x] Issues (noting here)
  • [x] Project Cards (noting here)
  • [x] Slack (noting here)

[ExperimentsInHonesty]

@FeyiA It looks like you are making good progress.

• I can help you with getting access to the documents on each of the teams. Please remind me at the next meeting I see you at.
• For the Slack messages, please screenshot them, they won't be there in April when our slack trial ends.
• The document that you indicated was an Excel sheet, is actually a Google spreadsheet. Sometimes you will find documents that are excel. So it does make a difference when you add that info. Please revise

[ExperimentsInHonesty]

@FeyiA please make screen shots smaller and not in dark mode

[ExperimentsInHonesty]

@FeyiA it looks like you inserted an image for VRMS but it's not showing up properly. See above.

[FeyiA]

Thank you for pointing this out. I have fixed it.

[ExperimentsInHonesty]

@FeyiA Please add the documents you are finding https://github.com/hackforla/guides/issues/94#issuecomment-1141250441 to this issue.

[FeyiA]

Will do, thank you.