Mtg. w/ Bonnie for review of two surveys for Research/Content

[jbsteinhardt]

Overview

Action Items

The Expunge Assist research team is ready to send out two research surveys pending approval -- 1) a User/Terminology survey for target users (people seeking expungement) and 2) a Prospecting Survey for legal professionals. We need approval from Bonnie before moving forward.

• [ ] review the Research roadmap, the Survey research plan, and the Internal Wiki updated on Oct.27, as detailed in #723

• [ ] review both surveys

  • [ ] purpose of surveys:

    • [ ] User/Teminology Survey: The aim of the survey is to clarify terminology based on the internal testing results. We need to get real user feedback on what they actually use, versus what websites say, so that we can align and select the best terminology for our product in Content. 1. what the letter is called (declaration letter, support letter, personal statement) 2. what is the most common term target users use when referring to the process of clearing their records (expungement, record clearance, reduction, and so on).

    • [ ] Prospecting Survey: This survey originated as a Content need from IUT 1 and this issue, and is meant to serve a few goals: 1) get contact info from legal professionals whose clients write letters in their applications for record clearance for potential partnership 2) clarify terminology around how legal professionals refer to the letter. It should be short. We will disseminate it in CA for Wave 1. Other states and mediums for outreach will be included after the pilot survey aimed for September 2022.

  • [ ] instruments (Google Forms)

    • [ ] User/Terminology
    • [ ] Prospecting

  • [ ] dissemination plan (step-by-step instructions)

    • [ ] Database of websites

  • [ ] instructions for posting/emailing

    • [ ] User/Terminology Survey step-by-step
    • [ ] Prospecting Survey step-by-step

  • [ ] collection plan (Database log)

    • [ ] for both surveys