expunge-assist
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hackforla
[ Terminology ] Review the language on the landing page and FAQ for complicatedness and jargon [from usability testing]
Overview
Review the language on the landing page and FAQ for complicatedness and jargon: In particular, users wanted an easy explanation of “expungement” and “declaration letter.” (The phrase “record clearance” is also used and it was unclear if this is the same as “expungement.”) Cross references with glossary once that is done.
Action Items
- [ ] Review language on landing page
- [ ] Review language in FAQs
- [ ] Identify problem areas
- [ ] Iterate new copy
- [ ] Cross reference with glossary or connect to defined term
- [ ] Review in Content
- [ ] Handover to Dev
Resources/Instructions
- UXR Glossary updated in March 2024
This still needs to be done, as it's come up again in IUT 2 . Can review how the issue will be addressed once it's ready to be done.
issue is old, from results from IUT 1, needs to be follow up on when Content Terminology Research is done. And modify any actions necessary.
...also review language across the site once more work is done on guidelines.
The site’s FAQs currently contain content that can be construed as legal advice (such as all of the answers to Updates to California Law) and require revision to correct errors.
Closing as done - this issue is being addressed in the following issues https://github.com/hackforla/expunge-assist/issues/1356 , https://github.com/hackforla/expunge-assist/issues/478 https://github.com/hackforla/expunge-assist/issues/1088
